Claims Team Lead, Transportation; APD

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Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

As a Team Lead at Reserv, you will provide leadership and claim‑technical responsibilities to support a Claims manager. Leadership responsibilities will include overseeing work done within the Commercial Transportation Claims (trucking) adjusting staff. Your background should deliver operational effectiveness, leveraging technology and analytics to drive efficiencies and performance. You will serve a critical role with the team, the customers, and the client.

This role balances management responsibilities with individual‑contributor duties based on volume needs.

• Highly motivated and growth‑oriented, impactful and influential
• Claims professional with a track record in commercial transportation claims adjudication
• Strong leader with formal management experience or proven peer/project leadership
• Tech‑oriented: excited by building a tech‑driven claims organization and leveraging technology and analytics
• Passionate and empathetic, caring for team, customer, and experience
• Sense of urgency (without excessive hours)
• Creative: challenges existing assumptions and finds ways to use technology to solve problems
• Curious: wants to know the whole story to make right decisions early and be decisive
• Problem solver: deep dive into details while focusing on big picture
• Anti‑status‑quo: not just wish things done differently, act on it
• Communicative: comfortable with phone communications throughout the claims process
• Humor: claims are hard enough as it is!

• Flexibility to switch from claims handling to coaching and feedback
• Agility: pivot focus at a moment’s notice
• Dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling (intake, investigation, evaluation, settlement, recovery)
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide high‑level training with support of leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise on claim trends and loss mitigation

• 5+ years of insurance claims experience across multiple lines; preference for transportation (trucking) with some bodily injury experience
• Active adjuster license required: resident state license if available, otherwise a Designated Home State license
• 3+ years of leadership experience, preferably managing in a remote environment
• Comfortable with technology and the ability to evolve claims systems and processes for better efficiencies
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability for confidential and sensitive information

• Generous health‑insurance package with nationwide coverage, vision, and dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want employees fresh, healthy, happy, and energized
• Generous family leave policy
• Work from anywhere to facilitate work‑life balance, paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
• Apple laptop, large second monitor, and other quality‑of‑life equipment you may want – technology is meant to make your life easier, not harder

• Listen to your feedback to enhance and improve upon the long‑standing challenges of an adjuster role
• Work toward reducing and eliminating all administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote‑first environment

At Reserv, value diversity and believe that a variety of perspectives leads to innovation and success. We actively seek candidates with unique perspectives and experiences. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply.