Senior Recovery & Salvage Specialist

This Senior Recover & Salvage Specialist role will be an ideal opportunity to develop your experience and expertise in claims.

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

The Global Recovery Services division focuses on all aspects of claims recovery including claims subrogation, salvage and third‑party deductible collection, each process returning money back to the AIG member carriers.

The Senior Recovery & Salvage Specialist has both Subrogation and Salvage handling duties.

Responsible for the end‑to‑end recovery process to include investigation, identification, and pursuit of Recovery/Subrogation opportunities to maximize amounts received from third parties who are wholly responsible or share liability for damages paid to claimants by AIG, while ensuring recovery expenses are minimized. With a focus on auto losses, you will be primarily supporting our commercial insurance lines of business.

In the area of Salvage, you will be responsible for the vehicle and other property salvage process within the North American region. As a Salvage Specialist, you will work closely with our claims partners to determine if there are any salvage activities required, such as inventory review, preserving property, and vendor management. You will be responsible for overseeing all vendor activities from file referral through resolution, to maximize our salvage recoveries and minimize salvage expenses.

This role regularly requires discretion and professional judgment in evaluating whether to pursue salvage/subrogation and negotiate recovery settlements.

• Handle salvage caseload across North America while ensuring all tasks are completed properly.

• Coordinates assignment to appropriate salvage vendor within approved vendor network. Obtain exceptions where necessary.

• Monitors vehicles or other property pickup status. Ensure inspection holds are placed when appropriately and reviewed on an ongoing basis.

• Coordinates documentation between salvage vendor and property owner.

• Assist in processing of paperwork related to a total loss of a vehicle such as: securing the original titles, original power of attorney, lien releases, odometer statements, and appraisals. Work with adjusters to obtain and enter the information into appropriate systems.

• Sell vehicles by monitoring the salvage site daily to resolve outstanding issues, negotiate or approve bids.

• Monitor sales, receipt of salvage sale net proceeds, and issue any deficit payments.

• Work closely with our claims partners to ensure early referral, reduced case cycle times, and promote methods of cost/expense reduction.

• Reviews assigned files for adequacy of investigation and recognition of recovery potential by claims personnel. Determine if recovery is feasible, investigates and evaluates liability issues, coordinates investigations by expert witnesses, proactively follows up with relevant parties, handles arbitrations, negotiates the best possible settlement under the terms of the contract, and refers cases to approved attorneys.

• Implement negotiation strategies and direct attorneys in managing agreed to subrogation plans.

• Corresponds with appropriate parties in accordance with established procedures regarding claim information, notice/demand of payment and related issues. Advises management of deficiencies in investigations conducted by claims personnel which result in diminished chances of…