Senior Complex Claims Director – TPA Oversight

Senior Complex Claims Director — TPA Oversight

At AIG, we are reimagining the way we help customers manage risk. Join us as a Senior Complex Claims Director — TPA Oversight to play your part in that transformation.

• Analyze and process bodily injury and third‑party property damage claims, investigating and gathering information to determine exposure.
• Ensure proactive claims handling aimed at prompt and cost‑effective resolution through well‑developed action plans.
• Determine the need for and direct independent adjusters to gather information and control their costs.
• Identify and evaluate coverage issues; prepare comprehensive coverage letters with supervisory review and analysis; retain and provide direction to coverage counsel when necessary.
• Assess liability and resolve claims within established evaluation timelines.
• Maintain diaries and complete tasks within required time frames; ensure claim files are timely, properly documented, and include clear analysis on coverage, damages, reserves, and liability.
• Process and pay invoices in a timely manner.
• Coordinate vendor referrals for additional investigation and/or litigation management.
• Calculate and assign appropriate reserves; monitor reserve accuracy throughout the life of the claim.
• Refer cases as appropriate to supervisor and management; respond to requests or directions professionally and promptly.
• Attend arbitrations, mediations, settlement conferences and trials.
• Successfully complete required State licensing examinations and continuing education requirements.
• Communicate with internal business partners, including underwriters, to keep them aware of large losses and industry trends.
• Partner with TPA Governance and Relationship Management to help TPAs and insureds comply with claim handling and reporting guidelines.
• Work with TPA Claims Financial to check the accuracy of TPA financials, ensuring alignment with TTPO financials.

• 10+ years of General Liability/Auto claims experience.
• Experience with complex and high‑exposure General Liability Bodily Injury and Property Damage claims.
• Excellent communication skills (verbal/written) and strong negotiation skills.
• Advanced experience in litigation claims management, including ADR and mediation processes, involving auto/GL exposures.
• Strong technical expertise interpreting insurance contracts.
• In‑depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
• Advanced analytical and problem‑solving skills.
• Demonstrated ability to initiate and champion technology‑driven change initiatives and benchmarking.
• Creativity in resolving challenging business problems and ability to achieve business goals and objectives.

Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. AIG offers a comprehensive Total Rewards Program that includes benefits focused on health, wellbeing, financial security, and professional development.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email at [contact].

AIG Claims, Inc.