Mass Litigation Claims Specialist II

This role offers a unique opportunity to manage moderate to low commercial liability claims involving toxic torts, latent injuries, and class action litigation including complex coverage and litigated issues. You will be part of a Mass Litigation team specializing in the handling of low to complex, multi-year claims under CGL, umbrella, excess liability, employers’ liability, and other specialty coverages providing best in class service and expertise.

If you are ready for a career move, consider working for a company with a global footprint that offers terrific benefits including an incentive plan, 401(K) match and an additional 401(K) contribution, flexible work options, work/life balance, summer hours and a great culture.

At Zurich, the Latent & Environmental Claims organization is dedicated to helping our customers resolve a wide array of existing and newly emerging claim exposures involving toxic tort and latent injuries, as well as class action litigation. As a member of our Mass Litigation team, you will manage each claim from assignment through resolution, with moderate direction from your manager and Claims leadership team.

At this level, you will provide technical claims service on mostly litigated matters of moderate to high‑severity and complexity to not only resolve claims, but to identify and mitigate risks, and deliver valuable industry insights. This requires significant policy interpretation and coverage analysis; retention and management of counsel and other vendors; collaboration with internal and external contacts, including underwriters, customers, and brokers;

negotiation and claim resolution; and management of all communications and reporting associated during the life of a claim.

At Zurich North America Claims we acknowledge that work‑life balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees’ needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in‑person connections and collaborative activities when meaningful and valuable.

While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in‑office attendance should be expected. The candidate selected for this opportunity should be able to report into our North American headquarters in Schaumburg, IL.

• Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area
• Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area
• Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area
• High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets and products
• Microsoft Office experience

• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem‑solving skills
• Solid time management, prioritization and multi‑tasking skills
• Experience collaborating in a team environment and building cross‑functional working relationships
• Adept in identifying and explaining complex financial and/or actuarial concepts
• Ability to determine the scope and exposure for moderately complex claims
• Demonstrates understanding of the reserving process for indemnity and expense in analyzing the potential exposure of moderately complex claims
• Ability to develop and execute a negotiation strategy and plan for resolution
• Ability to identify subtleties in customer/client and/or business partner interactions
• Ability to present information necessary to propose a claim resolution to stakeholders

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The proposed…