Claims Specialist , Auto Bodily Injury

Overview

Claims Specialist I, Auto Bodily Injury at Zurich North America. This role is part of the Commercial Auto team and focuses on auto physical damage, bodily injury, and third-party property damage within multi-party commercial claims of low to moderate exposure and complexity. The position operates within defined authority limits and established protocols to handle claims efficiently while delivering exceptional customer service.

Work Location:

This position follows a hybrid work schedule and requires the selected candidate to be based at one of the following office locations:
Atlanta, GA;
Schaumburg, IL;
Addison, TX; or Omaha, NE.

• Collaborate with internal and external stakeholders, including customers, vendors, suppliers, and brokers, to provide a quality claims experience.
• Apply knowledge of established protocols and industry best practices to resolve claims effectively.
• Deliver customer-centric service while managing claims within defined authority limits.
• Develop expertise in coverage analysis and auto policy interpretation.

• Bachelor’s Degree with 2+ years of experience in Claims Handling or Insurance OR
• Completion of the Zurich Claims Training Program with 2+ years of experience in Claims or Insurance OR
• Zurich Certified Insurance Apprentice (including an Associate Degree) with 2+ years of experience in Claims Handling or Insurance OR
• High School Diploma (or equivalent) with 4+ years of experience in Claims Handling or Insurance
• Prior experience in auto claims handling, insurance claims, or a related customer service field. Understanding of auto insurance policies, coverage, and state regulations. Prior experience in auto claims handling, insurance claims, or a related customer service field. Understanding of auto insurance policies, coverage, and state regulations. Ability to obtain and maintain required adjuster licenses
• Proficiency in Microsoft Office
• Knowledge of insurance regulations, markets, and products

• Experience in Commercial Auto Claims, including handling:
• Third-party auto property damage claims
• Auto physical damage claims
• Bodily injury claims
• Active adjuster license
• Experience collaborating across teams and developing strong relationships
• Strong knowledge of the claims adjustment process, including scope/exposure assessment
• Familiarity with vendor management and litigation strategies
• Proficiency in financial and actuarial/reserving concepts
• Strong negotiation skills, including alternative approaches to resolution
• Excellent organizational and time management skills
• Customer service experience with a focus on delivering quality interactions
• Analytical, critical thinking, and problem-solving abilities
• Strong verbal and written communication skills

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. Zurich commits to providing a fair and reasonable compensation range for each role. The proposed salary range for this position is $48,600.00 - $79,500.00, with short-term incentive bonus eligibility set at 10%.

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. This role is subject to local laws and company policies. Employment sponsorship Offered:
No.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Atlanta, AM - Schaumburg, AM - Addison, AM - Omaha
Remote Working:
Hybrid

Schedule:

Full Time
Employment Sponsorship Offered:
No

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