Sign Language Interpreter Flex

Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional American Sign Language interpreting through video in a call center. Interpreters must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct.

ZP Flex 12 Interpreters (working 12 hours a week averaged over a 6 week scheduling round) are eligible for the following:

• Telehealth Plan - a heavily discounted telehealth that offers limited telehealth visits only
• Community work (when available)
• Flexible scheduling
• 401 (k) Retirement Savings Plan with employer match
• EAP (Employee Assistance Program)
• Massage Reimbursement

Job Requirements:

• Must be able to work 12 hours a week (averaged over a 6 week period)
• Must pass the company's interpreting skills assessment
• Must attend and successfully complete a 40 hour New Hire Training

Essential Duties and Responsibilities:

• Provide effective video relay service and video remote interpreting for consumers
• Support and model the company's mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
• Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping
• Adhere to all policies and procedures as outlined by the company and all FCC regulations
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multi-task between interpreting effectively and utilizing video
• Participate in company-sponsored training for Professional Development
• Exhibit the ability to meet performance expectations with minimal supervision
• Possess the ability to work effectively in a fast-paced, dynamic environment
• Demonstrate strong interpersonal skills in all settings
• Onsite interpreting for consumers will be offered based on business need but is not required. Where driving is required for onsite work, access to a vehicle, valid driver's license, and required insurance is necessary.

Minimum Qualification Requirements:

• Fluent ASL and spoken English language skills
• Able to provide accurate interpretation
• Good understanding of Deaf culture
• Thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
• Three to five years experience in interpreting (preferred but not required)
• As applicable, state licensure of state-required credentials
• You must be 18 years or older to apply