Technical Specialist

Atlanta, Georgia -

If you're one to rise to a challenge, this opportunity is for you. Your resume is great, but we also want to know what drives you. We're committed to culture and seek employees who can grow both professionally and personally with us.

At TSP, we make sure our employees have the opportunity to build fulfilling careers. Why? Because if our people aren't taken care of, our customers won't be either. TSP was founded on the belief that our people are our product, and our commitment to those employees is reflected in our company values.

ROLE SUMMARY:

In our Professional Services (PS) department, we are seeking individuals who are organized and eager to help carry out the PS mission of enabling our healthcare customers. Individuals who have a thirst for knowledge, a natural curiosity to learn, and a desire to help customers achieve their business objectives with technology.

As a Technical Specialist, you will play an integral part in ensuring proper product configuration. Technical Specialists configure and manipulate data, including manual and bulk importing, and follow defined build and change processes. Technical Specialists may work with a variety of company products, including Advanced Scheduling, Credentialing, and others. By creating efficient workflows for themselves, a Technical Specialist will be able to leverage their understanding of the software to build high-quality solutions.

In this role on the PS team, you'll have the opportunity to make a significant impact on each customer's success journey!

THESE ARE THE JOB DUTIES AND RESPONSIBILITIES OF A TECHNICAL SPECIALIST:

• Support product configuration through data manipulation in Microsoft Excel and Google Sheets, bulk importing via in-application CSV upload tools, and manual builds as needed
• Take ownership of the tactical day-to-day management and execution of workload, ensuring that tasks are completed efficiently and effectively
• Adhere to company build processes to ensure that high-quality work is consistently delivered
• Facilitate effective communication by verifying and sharing accurate information among team members
• Identify and escalate potential risks and at-risk projects to the appropriate supervisor or individual, to mitigate or resolve issues in a timely manner
• Maintain a professional and positive attitude in all company interactions, both internal and external
• Complete other duties as directed by a member of company management/leadership
• Adhere to all company policies, company workflows, and case-entry requirements

YOU SHOULD BE ABLE TO HANDLE EVERYTHING ABOVE BECAUSE YOU HAVE EXPERIENCE LIKE:

• High school Diploma or GED required
• Associates / Bachelor's degree preferred or relevant experience
• 0-2 years of experience in technical support or other related fields
• Strong verbal, written, and interpersonal communication skills
• Highly collaborative across the CX organization
• Proficient in Microsoft Excel and/or Google Sheets for manipulating data
• Demonstrated experience analyzing and mapping document structures to support process automation, data migration, or system integration.
• Self-starter who can independently drive deadlines and tasks forward with minimal guidance
• Effective communicator who proactively identifies and communicates potential risks and concerns
• Demonstrates a high level of attention to detail
• Can work on multiple projects simultaneously
• Learns, understands, and follows company standards and processes
• Demonstrates strong communication skills
• Effectively utilizes internal resources to follow established processes efficiently
• Experience utilizing Salesforce or similar CRM software
• Experience/exposure to the healthcare market and IT ecosystem - preferred
• Credentialing experience - preferred

ADDITIONAL INFORMATION ABOUT THIS ROLE:

• Pay grade: 19
• View our benefits and pay grade information here:
• Candidates must be authorized to work in the United States

WE ARE TSP

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.

We create great customer experiences by saving you time and money. We're driven by integrity - we do what we say we will do - exceeding expectations. Our value-based pricing is tailored to your business objectives, with your success as our top priority. We don't manufacture devices or sell software - our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.