Project Manager - Technical Job Atlanta area,Georgia USA,Language/Bilingual

Atlanta , Georgia Contract Oct 7, 2026

Position: Technical Project Manager Contractor, BSSE Defect & FFA Support

Location: 100% Remote

Duration: 12+ Months

180405

Pay Range: $55/hr to $58/hr

Technical Project Manager Contractor, BSSE Defect & FFA Support About the Role

We are seeking a highly motivated and detail-oriented Technical Project Manager contractor to join our BSSE team supporting Fiber and Wireless launch readiness, FFA testing, and post-production support. The primary focus of this role is defect identification, triage, war-room coordination, and resolution support across both pre-launch FFA testing and post-production customer experiences. This individual will help identify issues, ensure defects are clearly documented and prioritized, coordinate cross-functional triage, and drive visibility, ownership, and accountability through resolution.

The role will support the full defect lifecycle, from issues identified during First Field Application (FFA) testing through defects and customer-impacting issues discovered after capabilities are launched into production. The individual will also help translate complex technical issues into clear customer and business impacts, ensuring risks, blockers, owners, and mitigation plans are understood by both working teams and leadership. The ideal candidate is comfortable working in a fast-paced, cross-functional environment where issues require rapid investigation, strong follow-through, clear communication, and coordination across business and technology teams.

Key Responsibilities

1. Defect Identification, Documentation & Management Proactively identify and manage defects across FFA testing and post-production customer experiences. Ensure defects contain clear problem statements, reproduction details, supporting evidence, severity, ownership, and concise customer/business impact statements that enable teams to quickly understand and act on the issue.

2. Defect Triage & Resolution Coordination Lead and support recurring defect triage across pre-launch and post-launch issues. Partner with business, development, QA, operations, and technical teams to validate issues, establish priority and ownership, track actions and dependencies, remove blockers, and drive defects toward resolution.

3. War-Room & Critical Issue Support Provide hands-on coordination during war rooms and critical issue investigations, including production issues affecting live customer experiences. Organize facts, maintain action and owner tracking, coordinate cross-functional follow-up, and ensure unresolved risks and blockers receive appropriate escalation and leadership visibility.

4. Post-Production Launch & Customer Issue Support Support defects and customer-experience issues that emerge after capabilities are launched into production. Help assess customer and business impact, identify patterns and emerging risks, coordinate investigations, track mitigation plans, and drive issues through resolution. Incorporate production learnings back into future testing and launch-readiness activities.

5. Customer & Business Impact Assessment Translate complex technical defects into clear, non-technical descriptions of the customer experience and business impact. Help teams and leadership understand whether issues represent launch, migration, production stability, or customer-experience risks and what actions are required to mitigate them.

6. FFA Test Execution & Issue Discovery Coordinate Fiber and Wireless FFA testing activities with a strong focus on identifying customer-impacting defects before broader customer exposure. Guide FFA testers through test execution, issue documentation, evidence collection, and escalation.

7. Defect, Production & Readiness Reporting Prepare clear,…