FOS - Flight Operations ACC Tower Liaison, DPS; JFK

The Flight Operations ACC Tower Liaison serves as a subject matter expert supporting Line Operations, the JFK Chief Pilot Office and Delta Professional Services (DPS). This part‑time role is based in Atlanta (ATL) and assigned to New York (JFK), providing operational support within the Airport Customer Center (ACC). The Liaison plays a critical role in real‑time flight operations, ensuring coordination and communication between pilots, ACC teams, and other operational departments.

This role works on an 'as needed' basis, this is a part‑time position.

• Act as the primary point of contact for pilots regarding operational issues at ACC.
• Support pilots during safety‑related events, MCC coordination, and conflict resolution.
• Facilitate cross‑divisional communication within ACC to resolve operational challenges.
• Liaise with CPO and other departments to ensure timely problem resolution.
• Monitor operational communication channels to mitigate disruptions.
• Analyze flight schedules and collaborate with ACS to identify and address operational impacts.
• Monitor and assist with DOT 3/4 compliance.
• Evaluate pushback delays for accuracy and identify operational trends.

• Coverage is provided 365 days per year with one daily shift