Director, Region Order Management

Job Description

Summary:

The Director, Region Order Management leads Region Managers and specialized order management activities, including Concentrate and Vendor Managed Inventory, across the North American Operating Unit (NAOU). This role partners cross-functionally with End-to-End Planning, Transportation, Customer Service, Co-Manufacturing, Customer Solutions, Sales, and other supply chain teams to ensure shipping facilities can effectively manage and execute their planned daily/weekly order volume. The Director identifies systemic opportunities within the assigned geography, develops and leads action plans that improve customer service and operational performance, and guides stakeholders through complex issues and change.

Success requires deep knowledge of the NAOU supply chain, strong problem-solving and communication skills, sound prioritization, urgency, and the ability to work independently.

Function Related Activities/

Key Responsibilities:

Support management of planned/unplanned activities for the assigned facilities

Develop customer and internal facing communications

Monitor and ensure successful warehouse closing/openings

Support process modernization and automation

Support supply chain project implementations

Lead cross functional order management & customer service improvement initiatives

Assist with natural/manmade disasters, Unplanned closings

Monitor metrics and adjust processes to ensure successful execution of Redirects, Dock Capacity, Transportation issues, Load weight initiatives

Monitor and manage associate performance against daily tasks and expectations

Support team absence with coverage of responsibilities as needed

Qualifications & Requirements Bachelor’s degree required
10 or more years of experience in Customer Service, Supply Chain, or Warehouse Operations.

Intermediate Microsoft Office applications skills required (Excel, Access, PowerPoint, Power BI)
Willingness to experiment and iterate with Automation and emerging AI capabilities.

Experience with SAP (P08, P40, BW, IC, R/3), OTMExperience with Salesforce (Thirsty)
Knowledge of the Order to Cash Life Cycle Advanced understanding of Supply Chain Management Advanced communication skills

Location Requirements Atlanta Office Complex Required Skills & Capabilities Regional Order Management Leadership Customer Fulfillment and Service Optimization Digital Transformation and Automation Enablement Process Standardization and Operational GovernanceSAP / ERP Expertise and Data Accuracy Management Cross‑Functional Collaboration and Stakeholder Influence Forecasting and Demand Planning Alignment Operational Analytics and Performance Reporting Continuous Improvement and Workflow Simplification Leadership Development and Capability Building What We’ll Do for You Shape Operational Advancement:
Lead initiatives that redefine Coca‑Cola’s regional order management performance and strengthen fulfillment excellence for decades to come.

Collaborate Across Systems:
Partner with internal leaders, bottlers, and distributors to create seamless, agile, and integrated customer operations.

Drive Innovation Through Data:
Be at the forefront of digital transformation, automation, and analytics within Coca‑Cola’s operational ecosystem.

Enhance Your Leadership Journey:
Gain exposure to strategic decision‑making processes and cross‑functional leadership development while influencing how Coca‑Cola delivers every order to our customers.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The…