Director, Customer Solutions

Job Description

Summary:

The Director of Customer Solutions shapes how The Coca-Cola system serves key national retailers across DSD, e-commerce, warehouse delivery, and emerging fulfillment models. This role connects customer insight, supply chain expertise, retailer data, digital capability, and bottler execution to improve service, strengthen on-shelf availability, and create measurable value for customers and the system.

As part of the NAOU Supply Chain & Customer Operations team, this leader solves high-impact execution challenges by combining analytics, digital enablement, risk mitigation, and cross-functional leadership. The role requires strong influence, practical problem solving, and disciplined execution to deliver measurable progress.

Key Responsibilities Customer & System Leadership Build systemwide capabilities that create competitive advantage with national customers by translating retailer needs into aligned bottler engagement, package strategies, sales and operations planning, and go-to-market execution.

Serve as the customer-facing supply chain lead, connecting customer priorities, system capabilities, and cross-functional resources to deliver practical solutions and measurable value.

Customer & Digital Enablement Advance digital, AI, automation, and order-to-cash capabilities that improve order accuracy, exception management, replenishment signals, service visibility, decision speed, execution efficiency, and customer growth.

Service Excellence & On‑Shelf Availability Lead customer-specific service improvement plans that strengthen in-stock performance, on-shelf availability, shopper experience, revenue delivery, and Annual Business Plan commitments.

Use service metrics, customer scorecards, and early risk signals to build contingency plans, mobilize cross-functional teams, and drive continuous improvement.

Stewardship Responsibilities Lead operating forums that convert retailer data, insights, replenishment signals, order patterns, and scorecards into aligned priorities, decisions, and execution plans.

Drive transformation by influencing without authority, building capability, scaling new ways of working, and sustaining adoption across customer, bottler, and cross-functional teams.

Qualifications Education Bachelor ’s degree in Supply Chain, Business, Operations, Logistics, Engineering, Analytics, or related field required; MBA, Master’s degree, or advanced certification in Supply Chain, Business Analytics, Operations, or related discipline preferred. Equivalent education and relevant experience may be considered.

Experience Experience operating at the intersection of customer strategy, supply chain execution, commercial priorities, bottler operations, and business transformation.

Experience leading digital transformation, automation, analytics, AI-enabled decision support, or workflow improvement initiatives that deliver measurable service, productivity, cost-to-serve, or customer experience impact.

Required:

Minimum of 5 years of relevant experience in customer operations, supply chain, sales operations, route-to-market, or related business transformation roles.

Preferred: 7+ years of progressive experience leading complex, cross-functional priorities across customers, internal teams, and operating partners.

Specialized Technical & Functional Skills Strong understanding of supply chain performance, service KPIs, replenishment dynamics, and route-to-market models across DSD, warehouse delivery, e-commerce, and emerging fulfilment channels.

Ability to translate complex data, customer signals, operating constraints, and AI-enabled insights into clear recommendations, aligned decisions, and practical execution plans.

Working knowledge of Power BI, AI-enabled analytics, automation,…