Director, Customer Solutions

## Director, Customer Solutions Apply:
US - GA - Atlanta:
Full time:
Posted Today:
R-147452
** Job Description

Summary:

** The Director of Customer Solutions shapes how The Coca-Cola system serves key national retailers across DSD, e-commerce, warehouse delivery, and emerging fulfillment models. This role connects customer insight, supply chain expertise, retailer data, digital capability, and bottler execution to improve service, strengthen on-shelf availability, and create measurable value for customers and the system.

As part of the NAOU Supply Chain & Customer Operations team, this leader solves high-impact execution challenges by combining analytics, digital enablement, risk mitigation, and cross-functional leadership. The role requires strong influence, practical problem solving, and disciplined execution to deliver measurable progress.
** Key Responsibilities
**** Customer & System Leadership
*** Build systemwide capabilities that create competitive advantage with national customers by translating retailer needs into aligned bottler engagement, package strategies, sales and operations planning, and go-to-market execution.
* Serve as the customer-facing supply chain lead, connecting customer priorities, system capabilities, and cross-functional resources to deliver practical solutions and measurable value.
** Customer & Digital Enablement
*** Advance digital, AI, automation, and order-to-cash capabilities that improve order accuracy, exception management, replenishment signals, service visibility, decision speed, execution efficiency, and customer growth.
** Service Excellence & On**‐
** Shelf Availability
*** Lead customer-specific service improvement plans that strengthen in-stock performance, on-shelf availability, shopper experience, revenue delivery, and Annual Business Plan commitments.
* Use service metrics, customer scorecards, and early risk signals to build contingency plans, mobilize cross-functional teams, and drive continuous improvement.
** Stewardship Responsibilities
*** Lead operating forums that convert retailer data, insights, replenishment signals, order patterns, and scorecards into aligned priorities, decisions, and execution plans.
* Drive transformation by influencing without authority, building capability, scaling new ways of working, and sustaining adoption across customer, bottler, and cross-functional teams.
** Qualifications
* *** Education
* ** Bachelor’s degree in Supply Chain, Business, Operations, Logistics, Engineering, Analytics, or related field required; MBA, Master’s degree, or advanced certification in Supply Chain, Business Analytics, Operations, or related discipline preferred. Equivalent education and relevant experience may be considered.
** Experience
* ** Experience operating at the intersection of customer strategy, supply chain execution, commercial priorities, bottler operations, and business transformation.
* Experience leading digital transformation, automation, analytics, AI-enabled decision support, or workflow improvement initiatives that deliver measurable service, productivity, cost-to-serve, or customer experience impact.

* Required:

Minimum of 5 years of relevant experience in customer operations, supply chain, sales operations, route-to-market, or related business transformation roles.
* Preferred: 7+ years of progressive experience leading complex, cross-functional priorities across customers, internal teams, and operating partners.
** Specialized Technical & Functional Skills
*** Strong understanding of supply chain performance, service KPIs, replenishment dynamics, and route-to-market models across DSD, warehouse delivery, e-commerce, and emerging fulfilment channels.
* Ability to translate complex data, customer signals, operating constraints,…