Vice President of Operations and Supply Chain

Vice President of Operations and Supply Chain

Location: Atlanta, GA or Chicago, IL preferred; exceptional candidates outside these areas will be considered

Employment Type: Full-Time, Exempt

Department: Operations

Reports To: Chief Executive Officer

Travel: Regular domestic and international travel required

About the Role

Better Earth is a mission-driven sustainable packaging company creating environmentally responsible alternatives that help reduce waste and support a circular economy.

We are seeking a highly independent, hands-on Vice President of Operations and Supply Chain to assume full day-to-day responsibility for Customer Service, Operations, Supply Chain, Warehousing, Fulfillment, and Logistics.

This is a critical leadership role designed for an experienced operator who can independently run the day-to-day operating functions of the business, establish priorities, make decisions, resolve cross-functional issues, develop the team, and ensure customer commitments are fulfilled.

This is a player-coach role in a lean, entrepreneurial organization—not a strategy-only position. The successful candidate must be equally comfortable leading managers and personally working through operating data, processes, supplier issues, customer-service challenges, and execution gaps when necessary.

What You’ll Own

• Provide day-to-day leadership across Customer Service, Operations, Supply Chain, Warehousing, Fulfillment, and Logistics.
• Establish operating priorities, clear ownership, KPIs, processes, and accountability across the organization.
• Lead supply planning, demand planning, purchasing, inventory management, product availability, and supplier performance.
• Oversee warehouse operations, third-party logistics providers, fulfillment partners, inbound/outbound logistics, freight performance, and carrier relationships.
• Improve forecasting, inventory visibility, service levels, working capital, order accuracy, fulfillment performance, and cost-to-serve.
• Establish effective operating cadences, dashboards, SOPs, escalation procedures, and corrective-action processes.
• Identify recurring operational issues, determine root causes, and implement sustainable solutions.
• Partner closely with Sales to ensure customer commitments are operationally achievable and customers receive proactive, accurate communication.
• Manage operating budgets, forecasts, productivity initiatives, and cost controls in partnership with Finance.
• Coach and develop managers while establishing clear expectations and accountability for results.
• Work directly with domestic and international suppliers, manufacturers, logistics partners, warehouses, and customers as needed.
• Provide the CEO with concise reporting on operational performance, material risks, corrective actions, and decisions requiring executive input.

What We’re Looking For

The right leader is highly self-directed, accountable, practical, and comfortable making decisions with imperfect information. You identify problems early and bring recommendations rather than simply escalating issues.

You can move naturally between executive leadership and hands-on execution. You know how to introduce structure and discipline without slowing down an entrepreneurial organization, and you can hold people accountable while developing stronger, more independent managers.

We are looking for someone interested in building for the long term and prepared to make a meaningful professional commitment to strengthening the people, processes, systems, and infrastructure required for Better Earth’s next stage of growth.

Qualifications

• 10+ years of progressive experience across operations, supply chain, logistics, fulfillment, distribution, customer service, or related functions.
• Experience independently leading multiple…