Transportation Provider Performance Leader: Climate Solutions Americas; CSA)

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  or follow on Carrier social media at @Carrier.

We are seeking an experienced, results‑oriented Transportation Provider Performance Manager to lead transportation provider governance, operational accountability, and service excellence across our multi‑site logistics network. In this role, you will establish and manage standardized carrier scorecards, drive service‑level agreement (SLA) compliance, and oversee corrective action workflows across Full Truckload (FTL), Less‑Than‑Truckload (LTL), and parcel freight modes. Serving as the key operational bridge between external freight providers and internal stakeholders—including Transportation Planning, Procurement, Distribution Centers, Customer Service, and Quality—you will identify capacity constraints, elevate primary tender acceptance, and eliminate avoidable freight costs.

The ideal candidate is an analytical, autonomous self‑starter capable of navigating ambiguity, establishing operational playbooks from the ground up, and leveraging advanced transportation platforms (such as TMS and project
44) to ensure milestone visibility and exceptional on‑time execution.

Primary

Work Location:

Atlanta Digital Hub (Atlanta, GA)

Work Schedule:

Hybrid (3 days in office, 2 days remote)
Travel Requirements:
Approximately 25% domestic travel within the United States

• Provider Governance & Performance Management:
  Establish and manage standardized carrier scorecards across FTL, LTL, parcel, and specialized freight modes; continuously monitor provider execution against SLAs, contractual commitments, and operational KPIs.
• Continuous Improvement & Escalations:
  Own provider performance improvement plans (PIPs), root‑cause corrective actions (CAPs), escalation management, and recurring business reviews.
• Service Execution:
  Lead strategic initiatives to drive primary tender acceptance, on‑time pickup (OTP), on‑time delivery (OTD), and appointment‑update compliance.
• Capacity & Planning Alignment:
  Partner closely with Transportation Planning to identify regional and lane‑specific capacity constraints, address recurring service failures, and reduce spot‑market freight exposure.
• Shipment Visibility & Milestone Tracking:
  Monitor tracking compliance, real‑time shipment visibility, and milestone accuracy through project
  44 (P44), Transportation Management Systems (TMS), and integrated tracking platforms.
• Carrier Accountability:
  Hold providers accountable for appointment tracking gaps, missing status updates, transit exceptions, and delayed shipments.
• Claims & Quality Resolution:
  Partner cross‑functionally with Customer Service, Distribution Centers, and Quality teams to investigate freight loss and damage, resolve claims, and prevent systemic delivery failures.
• Network & Multi‑Tier Analysis:
  Evaluate carrier performance holistically by individual provider, lane, shipping facility, business unit, and transportation mode.
• Procurement
  
  Collaboration:
  
  Partner with Procurement on carrier sourcing, strategic allocation, contract compliance…