Manager, Guest Experience Operations

The manager will be a strategic/critical thinking leader, serve as a people-first advocate while providing professional development and training aimed at motivating and equipping employees and partners to consistently provide a world‑class, Fan First guest experience. They will assist in leading efforts focused on welcoming fans, continually improving processes that improve the guest experience, creating opportunities to exceed their expectations, and empowering employees to fulfill our collective service philosophy, which is S.M.I.L.E. They will build, coach, and develop direct reports into exceptional leaders.

This will include working collaboratively and strategically with arena partners, ensuring all Smile Makers are serving our guests by providing exceptional Southern Hospitality.