IT Program Manager

Job Title

IT Program Manager

Snap Code Inc

Atlanta, GA (Hybrid)

Long Term Contract

$80/hr on C2C

No New Submittals after 10/20/2025

Provide program management support and oversight for the Client and Division of Aging Services (DAS). Reports to IT Assistant Deputy Commissioner supporting Department CIO and DAS business owners.

• Under general supervision, manage and coordinate all tasks associated with small, medium, and large-scale projects of moderate to high complexity and risk.
• Oversee and/or provide project management consultation across all phases of the project and software development life cycle (SDLC).
• Collaborate closely with Client team, DAS business leads, vendors, business analysts, and subject matter experts across system support teams.
• Manage projects in alignment with Statements of Work (SOWs), vendor contracts, and directives from the project steering committee.
• During project initiation, assist clients in identifying the most effective strategies to achieve objectives.
• In the planning phase, develop and maintain project management tools, including plans for scope, risk, communication, change control, and performance tracking.
• Monitor project performance throughout execution, reporting regularly to leadership on status, key milestones, and emerging risks.
• Provide ongoing guidance to project teams, lead status meetings, evaluate proposed scope changes, and advise project sponsors on recommended actions.
• Conduct product verification at project close to ensure deliverables meet client expectations and facilitate lessons learned reviews for continuous improvement.

• Oversee and manage ongoing project costs, schedules, resources, scope, issues, and risks. Prepare or review time and cost estimates, project plans, schedules, and budgets.
• Facilitate process assessments and lead redesign efforts to drive operational improvements and efficiencies.
• Collaborate with the project steering committee and senior project management to optimize project processes for successful outcomes.
• Coordinate with business leads, vendor project managers, and quality assurance teams to ensure adherence to established project standards, procedures, and quality benchmarks.
• Lead or facilitate project kickoff meetings, clearly defining roles, responsibilities, and expectations. Ensure all team members are equipped with the necessary tools and training for effective performance.
• Manage project scope, using relevant data and analysis to support negotiations related to time, cost, and quality expectations.
• Develop, monitor, and coordinate key project activities such as scheduling, progress tracking, reporting, and managing change initiatives.
• Provide leadership and direction to project teams, including scheduling, tracking task completion, and reviewing project deliverables.
• Monitor project milestones and critical deadlines, proactively identifying risks to timelines and working to mitigate schedule impacts. Keep leadership informed of significant issues.
• Evaluate project variances, collect performance metrics, and implement adjustments to ensure the project stays within scope, budget, and quality parameters.
• Conduct formal reviews with business sponsors and Client leadership throughout the project lifecycle and upon completion to confirm satisfaction and acceptance of deliverables.
• Offer constructive feedback to team members to improve individual and overall project performance.
• Build and maintain productive working relationships with project sponsors, vendors, and key stakeholders to ensure alignment and support.

• Bachelor's degree in related field or specialized training and three years of IT project management experience.
• PMP certification from PMI or equivalent certification.
• 7 years' experience leading projects of moderate to high complexity.
• Hands-on experience with MS Project, MS Visio, SharePoint 2013, and MS O365.