Janitorial Services Director of Operations

We are seeking a highly skilled and experienced Director of Operations to play a key role in driving the success of our regional operations. Experience in the Janitorial Service Industry is required. This individual will oversee the performance of our operational teams to ensure high-quality service, efficient project delivery, and continuous improvement. The Director will collaborate closely with senior leadership to maintain strong customer relationships, manage operational resources, and ensure smooth execution for both existing and new client accounts.

Key Responsibilities:

• Collaborate with the COO to develop and execute operational strategies to maintain customer satisfaction, service excellence, and retention.
• Translate high-level strategies into actionable goals to enhance team performance and onboarding of new client accounts.
• Lead and supervise daily operations, fostering a high-performance culture within the regional management team to meet service targets and client expectations.
• Partner with HR to oversee recruitment, employee engagement, performance management, and retention initiatives.
• Maintain communication with key clients to build and nurture long-term relationships, ensuring satisfaction with service deliverables.
• Assess internal operations regularly, identifying areas for process improvement and efficiency.
• Oversee non-recurring revenue efforts, ensuring financial objectives are met and exceeded.

Qualifications & Skills:

• Bachelor's degree in a relevant field, with at least 5 years of leadership experience.
• Proven ability to lead cross-functional teams, manage conflicts, and resolve issues effectively.
• Ability to work well under pressure, with a calm demeanor and confidence-building skills.
• Exceptional communication and interpersonal skills, capable of building relationships at all levels.
• Proficiency in business software such as ERP, CRM, and MS Office.
• Financial acumen, with understanding of budgeting, job costing, and financial management.
• Excellent organizational and time management skills, with a focus on prioritization and delegation.
• Proactive problem-solving skills to identify risks and address challenges early.

This is a confidential search, seeking an individual who approaches this role with discretion, integrity, and confidentiality.