General Liability Claims Consultant; Construction Defects

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Builders is proud to be named among the Great Places to Work. Our award‑winning culture has earned top marks in Company Direction, Employee Appreciation, Work‑Life Balance, Leadership, and Compensation and Benefits. Our strong culture keeps us Built Strong in a forever‑changing world, and our AM Best A Rating is evidence of our financial strength.

We strive to provide deeply supportive partnerships to our customers, agents, and each other. Builders is a mid‑sized mutual with remarkable strengths, rated A by AM Best. Kind, collaborative, and customer‑centric, our experienced and passionate teams foster a rewarding atmosphere of excellence, trust, and mutual respect, meriting the “Culture Excellence” honors from Top Workplaces.

The General Liability Claims Consultant expertly evaluates and resolves the most complex claims within the General Liability product line, demonstrating a strong commitment to delivering exceptional service and achieving outstanding client satisfaction.

• Manage a diverse portfolio of complex General Liability/construction defect claims involving the Company and its insureds, utilizing strategic claims handling practices to ensure optimal outcomes.
• Provide strategic direction and oversight for coverage litigation involving the Company and its insureds.
• Provide strategic insight and consultative support to the management team on critical claims and legal matters, including both primary and excess claims management considerations.
• Analyze and draft coverage letters, including complex and high exposure matters.
• Assess compensability while identifying opportunities for subrogation or detecting suspicious claims.
• Identify and evaluate risk transfer opportunities including potential indemnification opportunities against uninsured subcontractors.
• Implement cost‑effective strategies aligned with Company best practices to optimize vendor utilization and ensure efficient resource management.
• Establish reserves and authorize payments in accordance with established Company best practices, ensuring accuracy, consistency, and financial integrity.
• Negotiate and resolve claims within delegated authority, striving for fair and amicable settlements that align with Company standards and objectives.
• Build and maintain strong professional relationships with clients and claimants to promote effective and timely issue resolution.
• Provide leadership and oversight in the absence of supervisors and directors, ensuring continuity of operations and effective team support.
• Serve as a trusted technical resource for colleagues within the General Liability team and across the organization.
• Engage in large account visits and contribute to training seminars to support client relationships and professional development.
• Represent the Company at hearings and mediations as necessary.
• Maintain and monitor diaries to ensure timely processing.
• Perform other duties as assigned.

• Bachelor's degree or equivalent combination of education and experience in the insurance field.
• Ten or more years of comprehensive experience managing all aspects of claims within the assigned business area, including five or more years of experience in a supervisory or managerial capacity.
• Possessing relevant professional designations, such as SCLA, CPCU, or other industry‑recognized insurance certifications, is highly desirable.
• Current Georgia Adjuster License holder, with additional state licenses maintained as required (e.g. non‑resident licenses).
• Knowledge of applicable state laws across operational territories.
• Skill in interpersonal interactions, collaborating effectively with individuals at all organizational levels and external stakeholders.
• Ability to work autonomously while maintaining transparent and consistent communication with internal leadership.
• Skill in fostering a positive company culture through effective training, mentoring and leadership, cultivating trust and engagement within the team.
• Skill in analysis, time management, prioritization, negotiation and project management; ability to multi‑task effectively…