General Manager, Workforce Management

Join to apply for the General Manager, Workforce Management role at UKG

1 day ago Be among the first 25 applicants

Join to apply for the General Manager, Workforce Management role at UKG

Get AI-powered advice on this job and more exclusive features.

With 80,000 customers across 150 countries, UKG is the largest U.S.

-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career.

If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

UKG’s Workforce Management (WFM) software is renowned for its focus on optimizing employee productivity and its comprehensive suite of features, offering a culture-driven approach to managing time, attendance, scheduling, and labor compliance on a unified platform. The General Manager (GM) for WFM at UKG is a visionary product leader with P&L accountability and responsibility for transforming and growing the WFM business as part of UKG's broader growth initiatives.

The WFM GM will be responsible for the business’s short and long-term strategy and product roadmap and will accelerate the product journey and operationalize the product management and product marketing functions to enable scale and stay ahead of customer demands. Reporting to the Chief Product Officer, the WFM GM will have P&L accountability for the business and lead a team of approximately 66 team members.

The WFM GM will combine a highly strategic mindset, operational orientation, and an ability to drive measurable change. They will be responsible for assessing and developing the team and infusing operational rigor and modern product development practices into the business. They will be a builder of people and teams and a collaborative leader who can partner closely with cross-functional teams.

Your Responsibilities

As a key member of the UKG leadership team, actively shape the future vision and strategy for the company and the WFM business unit, aligning with UKG's broader strategic goals.

Create a comprehensive product roadmap and strategy that aligns with UKG's broader strategy, ensuring differentiation and growth aspirations in the short, mid, and long-term.

Build deep relationships with customers, infusing their feedback into the product development process to enhance end-user experience. Own the "voice of the customer" and anticipate future needs to stay ahead of the competition.

Understand competitive dynamics and leverage insights to differentiate the WFM business, ensuring it remains ahead of market trends.

Own the key drivers of growth for the product and customer segment, working across the organization to drive these initiatives.

Own pricing, packaging, and product marketing as levers for growth and differentiation.

Collaborate effectively across functions, including the aligned engineering team and the broader go-to-market organization, to set strategy and ensure accountability.

Advocate for a data-driven culture, leveraging analytics to guide strategic decisions and product improvements.

Attract and build a best-in-class team empowered to drive transformation in line with business goals.

Advocate for a data-driven culture, utilizing analytics to guide strategic decisions and product improvements. Leverage data and KPIs to drive…