Learning Leader - Emergency Response​/Tier 1

Position: Learning Experience Leader - Emergency Response/Tier 1 (Up to 80% travel required) - 3
.## Learning Experience Leader - Emergency Response/Tier 1 (Up to 80% travel required) - 3

The People First culture at Task Us has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at Task Us understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

Please note:

This role requires flexibility and a willingness to travel up to 80% of the time to various sites for support and coverage. Candidates must be based in one of the following locations:
Miami, Atlanta, Austin, Dallas, Nashville, San Antonio, Orlando, Chandler, or Detroit and should be prepared to travel to other regions as needed to ensure seamless training and operational support.

Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will:
* Set the standards and expectations through your conduct, work ethic, integrity, and character;
* Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
* Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
* Accomplish projects and motivate trainees through effective training;
* Continuously improve training programs and other learning opportunities across the organization;
* Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;
* Act as the content expert, and maintain relevant training documents and training materials for training conducted;
* Develop and create effective induction programs;
* Monitor and review trainees’ progress through questionnaires and discuss with their managers;
* Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages;
* Research and present new technologies and methodologies in workplace learning; and
* Ensure that all trainees adhere to the company’s Code of Conduct.
* The Learning Experience Leader will support learning and development of our
** Emergency Response (Tier
1) Agents.
**** Requirements:**
* ** Up to 80% travel required
*** Must be 18 years of age or older
* High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or  applied sciences;
* Proficient in Microsoft and Google applications
* A problem solver and critical thinker
* Follow well-defined methods, procedures, reports, forms, and competent aspects of the job
* Can present and facilitate a class discussion
* Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience
* With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
* Has excellent oral and written communication skills
* Can work in a flexible schedule including weekends, holidays, and longer hours
* Must be previously certified in Tiers 3, 2, and 1 Fleet and Emergency Response.
** Nice to Have:
*** At least 1 to 2 years of working experience in a related field (training or teaching experience
* Has strong leadership skills, with proficiency in handling groups

TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world’s most innovative…