Commercial Service Manager Atlanta GA

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years. We have 50+ US offices in 24 states with 2024 company‑wide sales over $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our core values are R.I.S.E. – Respect, Integrity, Service, and Excellence.

We are seeking a skilled manager to lead our commercial door service department. The role involves scheduling, dispatching, project management, and labor cost control. The ideal candidate has experience managing a field team of technicians and installers.

• Manage day‑to‑day operations of the commercial door service department.
• Plan, manage, and implement schedules to meet daily customer commitments and ensure proper execution.
• Review workload and manpower to meet commitments in a cost‑effective manner.
• Ensure projects are completed timely, below budget, and to the satisfaction of the customer.
• Review monthly financial/operational reports and work with frontline managers to develop action plans to improve performance.
• Improve performance of the field force through daily, monthly, and yearly reviews.
• Assist with hiring, training, and development of new employees.
• Perform other duties as assigned.

• Bachelor’s degree preferred; minimum of three (3) years of personnel management experience or equivalent combination of education and experience.
• Excellent customer communication skills; consistently exceed satisfaction expectations.
• Ability to interpret and respond to customer survey data.
• Technical aptitude for mechanical and electrical systems.
• Valid driver’s license with a good driving record.
• Experience leading field teams of technicians and installers (supervisor, manager trainee, or manager).

• Medical, dental, and vision coverage available from the first day of the month following start date.
• Paid time off: 13 days accrued annually during the first year; 16 days during the second year.
• Paid holidays:
  New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
• Floating holidays:
  Up to 2 per year.
• Competitive compensation with annual performance evaluations.
• 401(k) retirement plan with employer match.
• Company‑paid life insurance, short‑term disability, and long‑term disability.
• Additional benefits available.

Successful completion of references, employment verifications, background check, and drug screen is required prior to hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Please do not call or email regarding resumes.

Equal Opportunity Employer. Veterans and Individuals with Disabilities are encouraged to apply.