Senior Director, Product Marketing Operations and Intelligence

Senior Director, Product Marketing Operations and Competitive Intelligence

Pager Duty, Inc. (NYSE:

PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two‑thirds of the Fortune 100, Pager Duty is essential for delivering always‑on digital experiences to modern businesses. Join us and tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‑winning workplace.

We are seeking a seasoned and insightful people leader to establish and spearhead our Product Marketing Operations and Competitive Intelligence function. Reporting directly to the VP, Product Marketing, you will lead a dedicated team, drive major and minor product launches, cultivate robust competitive intelligence, and consistently report on progress across all initiatives.

• Product Launch process – establish, document, and maintain a product market launch framework, operating model, and launch calendar that aligns with development and the field.
• Product Launch management – organize and execute critical product launches, driving the planning and execution of launch activities, events, and webinars, and ensuring alignment and readiness across all marketing work streams.
• Competitive Intelligence – manage a team that builds and runs a competitive intelligence program that serves as the internal authority on competitive dynamics, equipping sales teams with sharp differentiation, timely insights, and effective strategies to win.
• Repeatable sales plays – partner with PMMs, Field, and Enablement stakeholders to define, build, and deliver repeatable sales motions driving annual operating targets (pipeline, billings, net‑new logos).
• PMM Planning and Coordination – organize and drive quarterly and yearly planning and operating plans for product marketing, including reporting results to key stakeholders; facilitate all‑hands and leadership meetings and related presentations.
• Standards, Best Practices and Consistency – drive the establishment of consistent templates, frameworks, and constructs for use across the team.
• Portfolio‑level content and enablement – lead planning, delivery, and quality of content for cross‑product activities such as launch content, major event session tracks, and product marketing related enablement programs for sales revenue achievement.

• 10+ years of experience in B2B marketing, market research, or a related field.
• 5+ years of experience leading a marketing function or managing multiple concurrent projects within established timelines.
• Proficient in planning and project management skills.
• Ability to handle individual contributor and detail‑oriented responsibilities in addition to people‑management duties such as guiding, performance‑managing, and mentoring a team.
• Strong analytical skills and experience in quantitative and qualitative research methods, translating complex data into actionable insights.
• Delivers results efficiently with a high sense of urgency when applicable.
• Excellent communication and presentation skills, both written and verbal.
• Ability to build strong partnerships at all levels of leadership and manage by influence.
• Seamlessly negotiates and manages conflict.

• Experience in high‑growth companies.
• Software, SaaS, B2B technology industry experience.
• Experience in product marketing, specifically managing launches at scale.

The base salary range for this position is 180,000 – 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & Hibernation Duty – company‑wide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries may have extended leave and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company‑wide hack weeks
• Mental…