VP, Chief Revenue Officer - DMS

Position Overview

The Chief Revenue Officer (CRO) – Deluxe Merchant Services is responsible for overseeing and driving all revenue-generating functions. This role will report directly to the Deluxe Merchant Services President and will be a key member of the leadership team. The CRO will partner closely with the VP of Operations, Head of Finance, Chief Product Officer, and other key internal and business leaders.

This position is pivotal in developing and executing comprehensive strategies to accelerate growth, optimize the customer lifecycle, and realize revenue objectives. The CRO will serve as a visionary leader, integrating sales, marketing, partnerships, and customer success to create a cohesive revenue engine in a rapidly evolving payments and financial landscape.

Revenue Strategy & Leadership:

• Design, articulate, and implement a comprehensive revenue strategy that aligns with the company’s short- and long-term objectives.
• Set clear and ambitious revenue targets, KPIs, and performance metrics in collaboration with the executive team.
• Routinely analyze market trends, competitor activities, and emerging technologies strategy pivots and maintain a competitive edge.

Cross-Functional Integration:

• Lead and unify the sales, marketing, business development, and customer success teams under a common vision.
• Foster alignment among departments through effective communication, joint planning, and collaborative execution.
• Act as a bridge between product, technology, and revenue teams to ensure market-fit and commercial success.

Sales Leadership:

• Oversee national sales teams, direct sales operations, and provide hands-on leadership for high-value accounts.
• Develop robust sales processes and methodologies, including pipeline management, forecasting, and territory planning.
• Coach, mentor, and build a high-performance sales culture that attracts, retains, and motivates top talent.

Marketing Oversight:

• Partner with marketing leadership to drive customer acquisition through innovative, data-driven marketing campaigns tailored for merchants of all sizes and relevant verticals.
• Implement brand positioning strategies to enhance market presence and brand equity.
• Ensure marketing initiatives are aligned with sales and partnership goals for maximum impact.

Partnership Development:

• Identify, negotiate, and close strategic partnerships with financial institutions, technology providers, and channel partners to expand market reach.
• Build and nurture relationships with key clients, resellers, and other stakeholders to strengthen the company’s ecosystem.
• Evaluate new business opportunities, mergers, acquisitions, and alliances to support revenue growth.

Customer Success & Retention:

• Champion a customer-centric culture focused on delivering exceptional service to merchants.
• Develop and embrace programs to maximize customer satisfaction, retention and cross-sell opportunities across the client base.
• Monitor customer feedback, anticipate needs, and proactively address issues to reduce churn.

Financial Management:

• Oversee pricing models, discounting strategies, and revenue forecasting to ensure profitability.
• Collaborate with finance and operations to set budgets, control spend and optimize cost-to-revenue ratios.
• Regularly report on revenue performance to the executive team, providing insights and recommendations for continuous improvement.

Compliance &

Risk Management:

• Ensure all revenue practices comply with regulatory standards and industry guidelines.
• Proactively identify and mitigate risks associated with merchant services, fraud, and financial exposure.
• Maintain the highest ethical standards and promote a culture of integrity across all revenue functions.

Industry Thought Leadership:

• Represent the company at key industry events, conferences, and forums.
• Stay abreast of trends in payments, fintech, e-commerce, and merchant services, translating insights into actionable business strategies.
• Contribute to thought leadership through published articles, webinars, and public speaking engagements.

Education:

• Bachelor’s degree in Business, Finance, Marketing, or a related field (Master’s or MBA preferred).

Experie…