Manager Payroll Operations & Services

Overview

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story;

you help shape the future and continue our rich legacy that started back in 1874.

Please Note:

This is not a remote role.

• Lead the day-to-day operations of the Payroll and Expense department, managing multiple complex payrolls weekly while ensuring compliance with all applicable regulations and internal controls.
• Oversee a team of 8–9 payroll professionals, including a manager-level direct report, ensuring the quality, accuracy, and timeliness of payroll and expense processing.
• Serve as the subject matter expert and escalation point for complex payroll issues, developing deep expertise in payroll systems and processes.
• Partner with Finance and Human Resources to develop and implement best practices for payroll and expense allocation, tracking, and reporting.
• Develop, monitor, and maintain key performance indicators (KPIs) to ensure high levels of service, accuracy, and efficiency across payroll and expense functions.
• Lead all payroll and expense system projects and upgrades, including change management planning and cross-functional collaboration.
• Drive standardization, automation, and continuous improvement initiatives across payroll and expense operations, ensuring alignment with internal policies and external requirements.
• Maintain and update process documentation, policies, and procedures to support compliance and operational excellence.
• Identify and implement process improvements that reduce turnaround times and enhance service delivery.
• Oversee internal audits and manage responses to external data requests related to payroll and expense functions.
• Maintain senior leader visibility by proactively managing escalations and delivering consistent, high-quality service.

• Bachelor’s degree in Business, Finance, Accounting, or a related field AND/OR 10+ years of progressive experience in payroll operations and management, including direct team leadership.
• Strong financial acumen with the ability to analyze and interpret payroll data to inform decision-making.
• Proven ability to lead, inspire, and develop high-performing teams in a fast-paced environment.
• Experience with Lean/Six Sigma methodologies preferred (e.g., process mapping, root cause analysis, 5S, project chartering).
• Proficiency in payroll systems; experience with SAP and/or ADP Global View strongly preferred.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Demonstrated success in driving process improvements and managing complex projects.

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.