Operations Manager for GA

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As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and meaningful moments that transform lives.

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

• Lead KPI and financial performance to support the region in close alignment to finance, central operations, market leaders and growth leaders.
• Work closely with the central operations team to ensure operational excellence, streamline processes, and allocate resources effectively.
• Collaborate with central operations on service delivery and provides feedback to drive efficiency and productivity.
• Work closely with financial business partner to ensure forecasting, monthly/quarterly financial reviews and expense planning is aligned with expectations.
• Direct ownership of market level operations that support strategic and tactical execution in the field to ensure company goals and objectives are fulfilled.
• Support of market level workforce management and planning to ensure appropriate staffing and support for caregivers and clients, including operational efficiency initiatives.
• Support market level vendor relationship management, including centralized vendor operations, expense management and ongoing business reviews.
• Work in conjunction with other Directors of Market Operations for consistency and effective implementation.
• Work effectively with other departments across the Field Support Center (corporate) in support of effective field operations to achieve growth targets.
• Support of short-term and long-term business planning efforts including metrics, measurements, key performance indicators and reports.
• Provide insight to management related to projects, budgets, and operations.
• May manage people depending on the market and organization model.
• This description reflects assignment of essential functions; management may assign or reassign duties and responsibilities at any time that are not listed above.

• Proven ability to work across a matrix and multi-site environment.
• Collaborative style as a thought partner who works productively with the leadership team.
• Strong organizational skills, attention to detail, ability to prioritize and meet deadlines in a fast‑paced environment.
• Excellent oral and written communication skills.
• Critical thinking and ability to support strategic transformation activities.
• Exhibition of the highest ethical standards while demonstrating accountability and ownership.

• Bachelor’s degree in business or related field required. Master’s degree preferred.
• Proven track record with a minimum of 7 years of experience in operations.
• Experience supporting senior management, including thought leadership and support.
• Process improvement experience supporting the development, review, and revision of processes and policies as needed.
• Experience in homecare, healthcare, healthcare services and/or private equity ownership preferred.

• Creates and directs strategic goals
• Trains other associates
• Directs work of other associates

• Sedentary – ability to remain in a stationary position for extended periods of time.
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

• Regular travel on a monthly or quarterly basis required, even in inclement weather.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or any other legally protected status.

Reporting to the Market Leader, the Director of Market Operations will work at both a strategic and tactical level in support of the Field team. This role will be responsible for monitoring and measurement of key performance indicators (KPIs) and partnering with Finance on financial reviews and expense management. The role will also work across the matrix functions of the Field Support Center (corporate) to ensure a reliable and consistent operating environment, and will support effective operational management through short‑term projects and initiatives.