Manager, Compliance and Governance

Overview

Title:

Manager, Housing Compliance and Governance

Department:
Housing Choice Voucher Program

Pay Grade: O

Target Salary Range: $70,600 - $88,300

Position Summary:

The Housing Compliance and Governance Manager will ensure that the Housing Assistance program, including Housing Choice, Homeflex, and AH-owned programs, adheres to all external and internal housing-related governance policies and regulations. This position will conduct regular audits, enhance and develop policies, manage Enterprise Income Verification (EIV), oversee the Inventory Management System/PIH Information Center (IMS/PIC), track the Two Year Tool (TYT), oversee HUD’s Special Program Voucher utilization, facilitate training, and collaborate with various teams to ensure compliance and promote best practices in housing governance.

• Serve as a liaison between HUD, PHAs, state and local officials regarding housing compliance and governance.
• Monitor changes in housing legislation and regulations, updating organizational policies and procedures as necessary.
• Manage the PIH notices to provide guidance and updates applicable to AH housing programs.
• Stay informed about industry best practices, housing compliance, and governance advancements.
• Assess the compliance performance of internal operations and external partners.
• Conduct targeted performance assessments on PHAs, identify deficiencies, recommend solutions, and provide technical assistance to improve customer service operations.
• Develop and implement quality assurance strategies to enhance service efficiency and maintain regulatory compliance across AH Owned, Housing Choice, Home Flex and RAD programs.
• Utilize data management systems to track housing operations performance trends, compliance issues, and customer service efficiency.
• Conduct regular time studies and assessments of housing staff processing to ensure compliance with applicable laws, regulations, and internal policies.
• Review and analyze compliance data related to housing to identify trends, risks, and areas for improvement.
• Prepare and present comprehensive reports on compliance findings, recommendations, and governance matters to leadership and stakeholders upon request.
• Investigate and resolve compliance-related issues in housing programs, ensuring prompt and effective responses.
• Serve as a point of contact for compliance inquiries and provide guidance and support to employees.
• Maintain accurate records of compliance activities, audits, and governance-related documentation.
• Oversee data upload to the IMS/PIC and EIV systems, close unresolved processes, and maintain security and data integrity.
• Monitor AH’s lease-up goals for AH’s partners and HC, AH Owned, RAD and Homeflex properties.
• Monitor the TYT process and provide status reports as required.
• Maintain a customer-focused mindset, keeping the customer’s best interests in mind and striving to improve their experience.

• Strong understanding of compliance regulations and standards relevant to the industry.
• Knowledge of continuous improvement methodologies to identify opportunities for improving compliance-related processes.
• Excellent analytical skills with a keen eye for detail and accuracy.
• Strong communication and interpersonal skills and the ability to collaborate across departments.
• Ability to handle sensitive information with confidentiality and integrity to meet compliance deadlines.
• Ability to work in high-pressure situations with tight timelines.
• Strong people leadership and development skills.
• Ability to build strong partnerships and coordinate activities across multiple units and departments; ability to assess, plan, coordinate, and supervise projects.
• Functional proficiency with Microsoft Office Suite and proprietary software; strategic use of technology to support organizational objectives (including but not limited to):
  • CRM systems experience
  • Compliance management tools and software
  • Yardi Voyager 7S, SharePoint, QCMS, HUD Systems (EIV, PIC), Financial Reconciliation, Audit Compliance (QA/QC)
  • Case Management, Written and Verbal Communication

Familiarity with Section 8 housing and HUD…