Director, Client Solutions; Professional Services

The Company

SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.

Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

We deliver comprehensive solutions including SpryCIS, Spry Engage, Spry Mobile, and Spry Wallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user‑centric design, and unwavering focus on customer success—achieving 100% customer reference ability.

Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join us in transforming an essential industry that powers communities across the Americas.

Join SpryPoint:
Powering the Future of Utilities
.

At SpryPoint, we’re transforming the utility sector with smart, cloud‑based solutions. Since 2011, we’ve helped utilities across North America modernize their operations with innovative software in billing, customer relationship management, and data analytics. Our mission is simple: deliver smarter solutions that make utilities more efficient and better equipped to serve their communities.

We’re looking for Director, Client Solutions (Professional Services) to lead high‑impact client portfolios, drive flawless implementations, and build the teams that power utility transformation across North America.

Hybrid Position: The successful candidate will be required to work from our downtown Atlanta office three days per week, and with additional travel across North America as needed (up to 30% of the time
).

• Lead Strategic Client Portfolios: You'll own the success of a portfolio of high‑impact client implementations – setting strategy, driving execution, and ensuring every project delivers on time, on budget, and with excellence. You'll be the connective force across delivery, product, advisory, and operations, representing your portfolio in executive forums and aligning work to SpryPoint's broader transformation goals.
• Drive Operational and Financial Performance: You'll manage portfolio‑level P&L, including effective rate, revenue forecasting, and milestone attainment. You'll optimize resource utilization across your teams, lead capacity planning and hiring decisions, and partner closely with Business Operations to ensure financial health and accountability.
• Champion Client Success: As executive sponsor for your assigned clients, you'll manage escalations, lead governance and steering committees, and ensure flawless go‑lives. You'll maintain strong client relationships, drive referenceability, and deliver consistently high satisfaction scores that reflect the quality and care behind every engagement.
• Build and Develop High‑Performing Teams: You'll coach and develop three Team Leads and their teams across project management, solution architecture, and implementation—supporting career growth, resolving challenges, and fostering a culture of excellence and continuous feedback. You'll conduct skip‑levels, oversee performance management, and ensure your teams have what they need to thrive.

• Experienced Professional Services Leader: You bring 8+ years of leadership experience in Professional Services within a SaaS environment, with a proven track record of managing $15M+ P&L and leading teams of 25+ people through growth and change.
• Operationally Excellent and Financially Savvy: You have strong financial acumen, deep expertise in delivery operations, and a history of building or improving processes and systems to support scale. You know how to bring order and clarity during periods of rapid transformation.
• Exceptional Communicator and Stakeholder…