Client Success Leader

Client Success Leader

Location: Atlanta, GA

Company: Logility

About the Company

Accelerating the digital sustainable supply chain, Logility helps companies seize new opportunities, sense and respond to changing market dynamics, and more profitably manage their complex global businesses. The Logility® Digital Supply Chain Platform leverages an innovative blend of artificial intelligence (AI) and advanced analytics to automate planning, accelerate cycle times, increase precision, improve operating performance, break down business silos and deliver greater visibility.

Logility’s SaaS‑based platform transforms sales and operations planning (SandOP) and integrated business planning (IBP) processes; demand, inventory, and replenishment planning; global sourcing; quality and compliance management; product life cycle management; supply and inventory optimization; manufacturing planning and scheduling; retail merchandise planning, assortment, and allocation. Logility clients include Big Lots, Husqvarna Group, Parker Hannifin, Sonoco Products, and Red Wing Shoe Company.

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Job Description

The Client Success Leader is accountable for leading a team that works with existing clients toward realizing business value from our relationship, services, and solutions – ultimately driving solution adoption, business value, and client retention.

• Lead a team to achieve enterprise‑level engagement in assigned accounts and support clients in realizing business value.
• Develop growth strategy for each assigned account and conduct regular business reviews, measuring and reporting on overall client health metrics.
• Create programs to drive positive referenceability and retention across the install base and manage select clients to ensure retention and growth.
• Identify issues proactively, initiate resolutions, and stimulate growth within the client base while closing new expansion opportunities.
• Collaborate with Marketing on outreach programs to drive value and growth.
• Recruit and mentor talent, collaborate with peers and the talent team to create and update job scorecards, interview candidates, onboard new team members, and mentor them to proficiency.

• 5 years of Client Success Management experience.
• MBA highly desirable; 4‑year college degree required.
• Demonstrated ability to manage a team of at least ten.
• Prior experience with tech‑touch application like Gainsight preferable.

Mid‑Senior level

Full‑time

Other

Software Development

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