Project Manager, Program ​/ Project Manager, Operations Manager

Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

As a Project Manager, you will be overseeing the overall direction, coordination, implementation, execution, control and completion of specific AV systems integration projects. In addition, the Project Manager will ensure projects achieve time, scope, budget, quality, safety and customer satisfaction requirements. You will be responsible for coordinating all activities associated with the timely, accurate, and on-budget completion of the project, according to established AVI-SPL Project Management process and procedures.

Day-to-Day Responsibilities:

* Learn and comply with all AVI-SPL standard process and procedures within the AVI-SPL Operations Playbook, utilizing tools approved and provided by AVI-SPL.

* Be a subject matter expert with contract documents for each assigned project including, but not limited to project scopes of work, bid drawings and specifications, contract, subcontractor scopes of work, and construction schedules.

* Facilitate internal and external Project Kickoff meeting among Sales, Engineering, Programming, Fabrication & Installation, Customer resources and Third-Party resources.

* Identify and manage project risk, resolving all project related issues with team or through escalation to management.

* Create and manage comprehensive project schedules and coordinate/verify appropriate resource scheduling for all required project tasks.

* Facilitate project material / equipment orders.

* Manage all project (equipment, labor, miscellaneous, direct, etc.) expenditures based on project budget throughout the project lifecycle, identify problem areas, spearhead resolution and communicate any issues impacting profitability to management.

* Provide and review status/progress reporting of all projects internally and externally. Raise any issues to management at this time for escalation.

* Manage and verify quality of work performed by internal and/or subcontracted resources.

* Raise awareness immediately to management regarding potential claims or back charges or any large costs that will affect AVI-SPL financially.

* Ensure that any scope, schedule, cost or change of terms are handled in accordance with established AVI-SPL change order procedures.

* Gather and supply AVI-SPL Service teams with applicable close-out documentation.

* Maintain and develop strong relationship with customers with direct interaction with focus on improving customers' perception of on-time delivery, quality, communication, responsiveness and problem solving.

* Respond to communications from customers regarding problems or concerns in a timely and professional manner.

* Steer project results to satisfy customer requirements to obtain AVI-SPL Net Promoter Score goals.

* Travel to various job sites as required.

WHAT WE'RE LOOKING FOR

Must Haves:

* Minimum 3 to 5 years of experience as a Project Manager in the Audio Visual, Construction, Technology or related industry.

* Proven project management and team leadership experience.

* Demonstrated management of multiple projects using sound time management skills with an exceptional eye for detail.

* Effective communication and interaction skills.

* Creative problem solving and investigation skills to identify complex problems and generate solutions.

* Understanding of all revenue, budget, margin and financial variance factors of assigned projects.

* Demonstrated experience managing projects in the Audio Visual, Construction, Technology or related industry.

* Demonstrated knowledge of technical, contractual and construction documents.

* Proficiency with Microsoft Office (Word, Excel, Outlook), MSProject schedule software

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