Vice President, Strategic Account Development - Campus

** Role Overview*
* ** Sodexo Campus
** is currently looking to hire two
** Vice President, Strategic Account Management** . These roles are responsible for shaping and executing the strategic direction of client retention and account health efforts across a portfolio of high-value accounts. This role sets the vision, builds the infrastructure, and leads the team accountable for protecting revenue, driving renewals, and positioning the organization as a mission-critical partner.

By fostering a culture of client-centricity, data-informed decision-making, and proactive engagement, the VP plays a critical role in competitive rebids, preemptive renewal strategies, and cross-functional alignment. This position requires a seasoned leader with a track record of managing strategic accounts, navigating complex stakeholder landscapes, and delivering sustainable growth in competitive environments.

One position will be responsible for supporting the Eastern region, while the other will oversee the Western region.

** Incentives*
* Incentive plan

** What You'll Do*
* Strategic Leadership & Portfolio Oversight

+ Set the strategic vision for client retention and competitive rebids across all targeted accounts.

+ Develop and oversee the execution of enterprise-level retention frameworks and governance models.

+ Lead the competitive retention planning process, ensuring consistent account mapping, stakeholder engagement, and milestone tracking.

+ Oversee a team of Account Managers and retention specialists, ensuring role clarity, accountability, and continuous development.

Executive Client Engagement & Relationship Management

+ Serve as an executive sponsor for top-tier clients, supporting relationship development, escalation management, and strategic planning.

+ Guide internal and external engagement strategies to influence key decision-makers and secure long-term partnerships.

+ Partner with senior operations and finance leaders to ensure delivery excellence, continuous improvement, and client satisfaction.

Operational Alignment & Cross-Functional Collaboration

+ Champion cross-functional coordination between Operations, Finance, Marketing, OPEX, and the Proposal Development Center (PDC) to drive innovation and operational improvements.

+ Sponsor and guide the development of differentiated retention proposals and strategic messaging frameworks.

+ Support organizational readiness for rebids through proposal team leadership (e.g., pink/red/gold reviews) and alignment of field teams to client strategy.

Performance Management & Risk Mitigation

+ Implement retention KPIs and reporting mechanisms to monitor account health and team performance.

+ Leverage CRM tools (e.g., Salesforce) and performance dashboards to drive accountability and transparency.

+ Proactively identify risk indicators (e.g., client dissatisfaction, talent turnover) and deploy mitigation strategies.

Market Intelligence & Growth Enablement

+ Monitor market trends, emerging client needs, and competitor actions to inform proactive account strategies.

+ Oversee development of insights, playbooks, and best practices that scale retention success across the organization.

+ Support adjacent growth through cross-sell and upsell strategy development in collaboration with sales and operations.

** What We Offer*
* Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

+ Medical, Dental, Vision Care and Wellness Programs

+ 401(k) Plan with Matching Contributions

+ Paid Time Off and Company Holidays

+ Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

** What You Bring*
* Qualifications:

+ Bachelor's degree in Business, Marketing, or related field;
Master's degree preferred.

+ 10+ years of progressive leadership experience in client retention, strategic account management, or customer success.

+ Proven track record leading competitive rebids and retention strategies in complex, B2B…