Operations, Manager; MES

Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry; join a team dedicated to problem-solving, owning work, and accelerating better outcomes in health solutions for the public sector.

Operations Manager (MES) – to join our growing team.

The Operations Manager is responsible for developing and managing the Operations teams and processes to deliver contract-level operations and infrastructure services in accordance with Medicaid, Provider Module Service Level Agreements, and Customer Service Delivery objectives. This role requires coordinating technical and functional teams in a large-scale, high-performance Business Operation Center environment.

Location
:
Remote, preferably in GA.

• Provide day-to-day management and supervision of the Operations functional teams with a degree of independence from senior management.
• Manage the Provider Services module during implementation into Operations.
• Lead a typical team of 2–12 resources per project with an annual budget of $1M–$5M and oversee direct reports in production.
• Monitor and manage compliance with Provider Module SLAs.
• Assist Director in ensuring accountability for delivery of contract services and as liaison with Delivery and Technology teams for resource allocation.
• Develop and implement policies and procedures for operations and infrastructure.
• Continuously evaluate user needs and system functionality to ensure systems meet organizational needs.
• Coordinate and lead daily team activities; may review work of direct reports within Operations and Infrastructure.
• Support senior leadership with input on management decisions and activities.
• Apply operations methodologies, best practices, and procedures to achieve objectives.
• Determine, evaluate, and modify plans to meet current and future needs; address future business issues with a strategic focus.
• Manage resources (people, process, technology) across the Operations teams.
• Partner with customers, analyze issues from the customer perspective, and assist the Director in supporting customer projects on-site as necessary.
• Provide customer-facing presentations on status, quality, and change requests.
• Ensure appropriate use of resources and management of unassigned time; read, understand, and adhere to corporate policies including HIPAA privacy and security rules.

The list of accountabilities is not intended to be all-inclusive and may be expanded as needed.

• Requires a bachelor’s degree and a minimum of 6 years of Healthcare Provider experience, including 3+ years of management and operations leadership in large, complex organizations (or 10+ related business years in lieu of degree).
• Deep knowledge of Medicaid Business Operations Center, infrastructure processes, and toolsets.
• Working knowledge of SharePoint and Microsoft Office Suite.
• Domain knowledge of Medicaid policies.
• Experience with compliance to guidelines and service level agreements.
• Ability to work well in a matrix team environment.
• Strong communication across all management levels and functional lines.
• Highly organized with analytical skills and attention to detail; ability to handle multiple projects with varying priorities.
• Strong verbal and written communication, facilitation, and presentation skills; ability to work independently and in a team.
• Self-motivated with ability to balance multiple projects with minimal supervision.

• Master’s degree.
• Flexibility to operate in a 24x7 operational center.
• Ability to troubleshoot, escalate, and solve operational and technical problems; manage people, projects, and processes.
• Ability to translate operational issues into business concepts; meet deadlines and drive issue resolution.

We are a team of experienced leaders, clinicians, technologists, and professionals redefining healthcare expectations. We partner with state and federal agencies, providers, and employers to improve health outcomes. Our people make the difference,…