Maintenance Supervisor

Location:

191 Peachtree St NE, Suite 4100, Atlanta, GA 30303, USA

Primary Responsibility:
As an integral member of the Management Team, the Service Manager reports daily to the Community Manager and coordinates with Regional Management and Asset Preservation and Enhancement as necessary to ensure the completion of all service priorities including service requests, turnkey, move-ins, preventive maintenance, status of budgets and staffing. Directly supervises all service associates (when applicable) including technicians, groundskeeper/porters, and housekeepers and responsible for performing all tasks of maintenance as necessary.

• Service Requests
• Manage the work order assignment and completion process to the SLA of 24-hour emergency and 72 on routine.
• Oversee the use of Yardi for the work order process inclusive of assignments, notes, and completion on work orders.
• Conduct quality assurance on completed work orders and follows up on negative feedback of survey results. Handles escalation from resident feedback on 100% follow up in the event work order is found to be incomplete / insufficiently completed.
• Punch-Outs
• Coordinates the turnkey process for vacant units using preferred vendors and ensures timely completion within the prescribed turn time established in the maintenance guide.
• Utilizes the Make Ready Dashboard in Yardi to manage turnkey process.
• Ensures that a Market Ready Punch-Out List is filled out for each unit punched and given to the Community Manager. Ensure all corresponding work orders are closed out with punch. Inspects the unit after completion of the punch and certifies move in ready status and signs off on tent card.
• Schedules turnkey services including painters, cleaners, flooring etc.
• Perform pre inspection walk with Assistant Manager 45 days prior to scheduled move out date.
• Curb Appeal
• Ensures that the property is always free of trash, and that all dumpsters and compactor areas are free of visible trash in and around the community.
• Ensures flowers and plants are watered.
• Coordinates with landscaping vendor for routine and seasonal services.
• Preventative Maintenance
• Perform preventive and routine maintenance tasks following maintenance plan and inspection schedule established for community. Adheres to program schedule.
• Conducts periodic unit inspections through use of the mobile devices.
• Maintenance Shop Standards
• Ensures shop is clean and organized at all times per the policy.
• Manage Inventory as detailed in the standardization guide.
• Maintenance Purchasing
• Uses exclusively the vendors listed in the "Approved Vendors List". Work in conjunction with the Community Manager to ensure vendors that are utilized are approved vendors
• Utilizes Lead Service tech to address inventory controls and purchase orders
• Works with the Community Manager on maintenance budget categories in order to manage expenditures.
• Fully adheres to the purchase order policy when placing orders for goods and services, including adherence to approved operating budget.
• Manage Service Personnel
• Recruit, train, and develop associates.
• Motivate by giving consistent constructive feedback, modeling positive behavior and performance, and by recognizing and rewarding exceptional results.
• Schedules work of service technicians, punch techs groundskeeper/porters, and housekeepers.
• Conducts Performance Evaluations with the On-Site Property Manager.
• Recommend for Hires and terminates staff with the Community Manager. Assists with recruiting, interviewing, and onboarding staff.
• Administers disciplinary action with Community Manager, according to
• Coordinates "Emergency On-Call" for the property. Serves in the On Call rotation as necessary.
• Provides back-up support for individuals sharing in the emergency On-Call rotation.
• "Emergency On-Call"
• Shares in "Emergency On-Call" as necessary. This requires 24-hour availability during the "on-call" period.
• Respond to all emergency calls within one hour of receipt and take the necessary action to complete the needed repair in compliance with maintenance policies and procedures
• Enter Work Order in Yardi on all emergency calls received.
• General Duties
• This is a hands‑on…