Business Steering & FP&A Leader

Reports to: Vice President of Finance (functional link to CEO; key partner to CFO and Region Leadership)

The Business Steering & FP&A Leader owns the end‑to‑end business management cycle and financial planning & analysis for MCF NA
, driving operating cadence, performance transparency, and decision velocity to deliver measurable business outcomes.

You will set the rhythm of the business (weekly/monthly/quarterly/annual), ensure forecast integrity and accountability, and turn ambiguous issues into quantified insights and actions across recurring revenue (ARR/MRR), growth efficiency (CAC payback, pipeline), retention (NRR/GRR, churn), customer health, and operational bottlenecks
.

This role also leads a team of support controllers
, animates the Finance network
, and serves as the voice of Finance in cross‑functional and executive forums—
preparing for executive visits and ensuring quality in global steering committee exchanges.

• A crisp operating rhythm that improves decision velocity, forecast quality, and accountability.
• Clear, actionable visibility into business health (ARR, NRR/GRR, churn, pipeline, CAC payback, margin) with early‑warning signals
  .
• High‑quality diagnostics that accelerate resolution of complex issues and drive execution to closure.
• On‑time, high‑quality forecasts and monthly reporting with sharp insights (drivers, risks, opportunities).

1) Business Management Cycle & Governance

• Own and run the operating cadence
  : weekly exec/staff rhythm, monthly performance reviews,
  QBRs
  , and annual planning
  .
• Build executive‑ready scorecards
  , KPI dashboards, and decision memos that connect strategy to execution and outcomes.
• Translate decisions into accountable actions (owners, timelines, risks, dependencies) and track through closure
  .
• Ensure quality control for global project steering committee exchanges;
  prepare for executive visits and high‑stakes reviews.

2) Financial Planning & Analysis (FP&A)

• Own the MCF NA forecast and monthly reporting processes; lead presentations to Executive Leadership and LB
  .
• Clearly summarize key drivers of performance and financial results; highlight actions for leadership and alert to risks/opportunities
  .
• Steer Annual Performance to meet Group targets; track progress initiatives across the North American Finance network.
• Provide financial input and build models for strategic planning
  , quantifying impacts of proposed actions.

3) Recurring Revenue & Customer Outcomes

• Drive governance of ARR/MRR performance
  , ARR bridge storytelling (New + Expansion – Churn), and forecast integrity
  .
• Establish visibility and accountability on retention and customer outcomes
  : NRR/GRR, revenue vs. logo churn, renewal risk, and adoption/usage signals
  .
• Partner with Marketing & Sales on growth efficiency (CAC payback, pipeline health) and identify bottlenecks.
• Lead ad‑hoc root‑cause analysis on revenue trends, churn, pricing, demand, and operational constraints.
• Actively participate in business steering forums (
  PILCO
  , Pricing
  , Demand Review
  , S&OP
  , Strategic Planning
  , Financial Review
  ) and represent Finance leadership when the CFO is unavailable.
• Ensure alignment between global initiatives and regional execution
  ; drive clarity and accountability across stakeholders.

• Own / manage, MCF NA Scorecard
  , a set of industry benchmark metrics and internal significant metrics that drive and deliver strategic initiatives.

• Demonstrated operational excellence and process transformation experience.
• Commercial controlling experience with transverse management responsibilities.
• Executive presence to lead monthly presentations to MCF NA Leadership and represent Finance in cross‑functional forums.
• Ability to influence without authority
  , challenge assumptions, and ensure financial impacts are weighted in strategy.
• Comfortable engaging in decisions across staffing, customer contracts, incentive programs, exceptional payments, commercial T&Cs, and confidential market evolutions/consolidations.
• Strong verbal/written communication and interpersonal skills; ability to make your voice heard in fast‑paced,…