General Manager, Global Partnerships - Cargo

How you'll help us Keep Climbing (overview & key responsibilities)

Global Sales is seeking an individual who can provide leadership oversight and strategic directions in managing the Global Partnerships team. The successful candidate will develop and lead annual sales plans to achieve revenue targets and drive customer corporate strategies in addition to ensuring global GSA goals are met or exceeded and KPIs are met. The ideal candidate will demonstrate a high level of team leadership, customer focus, finding win‑win solutions for our corporate customers, global GSAs and Delta Cargo.

• Partners with key commercial teams to drive the development, growth and advancement of GSAs and corporate accounts.
• Provides leadership, oversight and strategic direction for managing the day‑to‑day commercial strategy for the Key Account Managers and GSA program manager.
• Develop annual sales plans for revenue targets and drives customer strategy for corporate accounts and GSA.
• Develop and lead Delta 360 program for corporate accounts.
• Implements productivity measurements, team building and succession planning.
• Maintains and establishes cross‑divisional partnerships with Cargo operations, Revenue Management, Marketing, PAX sales, ACS, Human Resources, Delta Technology, Finance, Contractors, etc in a strategic manner to achieve key performance targets.
• Must be able to build effective business partnerships with Delta’s business partners.
• Provides leadership and promotes team building through motivational and directional coaching.
• Must cultivate an environment of positive employer relations.
• Must be able to represent Delta in the community (key‑industry events, government, non‑profit agencies, fund‑raising initiatives).
• Resolves issues for customers and GSA regarding commercial and operational concerns and issues.
• Facilitates the implementation and acceptance of change within the workplace.
• Makes sound decisions with positive results.
• Ensures a smooth, safe and secure operation (work environment) while modeling Delta’s vision and values.
• Develops both strategic and tactical plans that create a safety‑conscious environment while driving results of the corporate accounts and GSAs.

• Bachelor’s degree in management, Business, logistics, related field or equivalent work experience required.
• 7 years of airline cargo sales experience.
• Must have a strong understanding of customer strategy and development of key business plans.
• Previous experience and demonstration for being a champion of change in a large commercial environment.
• Ability to lead direct report teams as well as influence without authority and work in a matrix environment is required.
• Must have strong business acumen, statistical, and analytical skills. Must have excellent written and verbal skills.
• Must be able to present complex material in a concise but comprehensive manner to decision makers.
• Experience in developing business and operating plans is required.
• Must possess strong customer service orientation.
• Must be able to operate a large financial budget.
• Must set high standards of performance for self and others and be able to guide others in adhering to these standards.
• Should have the ability to make quick, prudent decisions.
• Should have the ability to identify, evaluate and refine functional results to improve customer experience.
• Must be able to interact effectively with internal personnel requiring constant interaction with various personalities and with all levels of management and non‑management personnel.
• Extensive travel is required and must be willing to work outside of normal business hours.
• Must be performing satisfactorily in present position.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

• Understanding of Cargo sales and operations and previous airline cargo experience is…