Building Operations Manager

The Building Operations Manager provides strategic and operational leadership for workplace services across the corporate campus and assigned facilities. This role establishes service standards, leads and develops workplace operations teams, manages key vendor partnerships and operating budgets, and drives continuous improvement in employee experience, space utilization, service delivery, and operational readiness. The position serves as a trusted partner to business leaders in aligning facilities operations with evolving business needs.

• Manage the day-to-day workplace operations across assigned corporate facilities, including direct oversight of reception services, building services operations, and workplace support staff.
• Oversee front desk operations and visitor management to ensure a professional, welcoming experience for employees, candidates, guests, and vendors.
• Manage access-control processes, including employee badge administration, to maintain a secure workplace environment.
• Manage workplace systems and records, including office assignments, seating charts, occupancy data, conference room scheduling platforms, and space utilization information.
• Coordinate office moves, workstation setups, furniture installations, departmental relocations, and workspace readiness activities in partnership with Human Resources, IT, and business leaders.
• Establish service-level standards, key performance indicators, and reporting for reception, mailroom, conference center, building services, and vendor-delivered services.
• Drive continuous-improvement initiatives that enhance service quality, operational efficiency, cost effectiveness, and employee experience.
• Develop and maintain operating procedures, service standards, escalation protocols, and governance processes for workplace operations.
• Manage mailroom and print services operations, including shipping and receiving, package distribution, courier services, mail processing, and multifunction device support.
• Manage workplace service requests and ensure timely resolution of operational, facility, and employee service issues.
• Conduct routine facility inspections to identify operational, appearance, safety, maintenance, and service concerns.
• Manage third-party vendor relationships and contracted services, including landscaping, moving services, locksmiths, pest control, and general building maintenance, while monitoring service quality, contract compliance, and performance expectations.
• Plan and execute facility projects, office renovations, space reconfigurations, workplace improvements, and operational initiatives.
• Develop and manage operating budgets; approve invoices within delegated authority; identify cost-saving opportunities; monitor operating expenses, and maintain operational documentation and inventory records.
• Perform additional duties as assigned.

• High School Diploma or GED required;
  Bachelor's Degree in Facilities Management, Business Administration, Operations Management, Hospitality Management, or a related field preferred.
• 7+ years of facilities operations, workplace services, office operations, property management, hospitality management, or related experience.
• 3+ years of leading teams, vendors, or multi-function operations.
• Experience leading employee-facing service functions, including workplace services, reception, mailroom, conference center, hospitality, or facilities support operations.
• Experience managing vendor relationships, service contracts, and operational service delivery.
• Experience establishing KPIs, service-level agreements, and performance-reporting processes.
• Experience leading change initiative, workplace projects or service transformations across multiple stakeholder groups.
• Strong…