Escalations & Back Office Team Lead
Listed on 2026-10-06
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
City of Atlanta is seeking an Escalations and Back Office Team Lead for the Department of Customer Service (ATL
311) to drive productivity, performance, and customer service excellence. You will process escalations across channels and help lead the back office team to maintain high standards and compliant procedures.
You will report to the Customer Service Delivery Manager and supervise the ATL
311 Escalations team, ensuring alignment with department policies and service targets.
Step into the Escalations & Back Office Team Lead role at City of Atlanta, GA in Atlanta, GA, United States and grow with us.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 50.000 - 57.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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