VP, Gig Economy Claims

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

As Vice President of Gig Economy Claims at Reserv, you will ensure our talented Claims team realizes its full potential as we continue to grow as the leading gig-economy TPA by providing strategic leadership and direction. This role reports directly to our SVP and will oversee a commercial auto claims organization serving rideshare, delivery, TNC, DNC, and other gig-economy programs for multiple carrier and platform clients.

You will be responsible for driving strategy, establishing an effective structure, and developing and enforcing compliant internal policies and procedures. Gig economy claims are high-volume, fast-moving, and heavily scrutinized, with layered coverage structures, evolving state regulations, and demanding program-level reporting. Your expertise in claims management, along with your ability to drive operational efficiencies and foster innovation, will be critical. With a focus on talent acquisition and continuous improvement, you will ensure exceptional service delivery, customer satisfaction, and the identification of opportunities for improvement.

The ideal candidate is excited about designing processes that support the quickest claim resolution with optimal outcomes. You will also collaborate closely with our Product and Engineering teams to give feedback and identify technology and process improvements. Join our exceptional team and help shape the future of Reserv.

• Provide strategic leadership, vision, and direction for the Gig Economy claims organization.
• Collaborate closely with the Account Management team to ensure the organization consistently exceeds client expectations and builds strong, trusted relationships with carriers, program managers, and platform partners.
• Foster a customer-centric approach to claims handling, focusing on exceptional service and timely resolution, and drive continuous improvement initiatives that enhance operational efficiency and customer satisfaction.
• Establish and maintain an effective structure and staffing model that aligns with current and future organizational needs, including capacity planning against volume swings.
• Monitor and analyze claims data and key performance indicators (severity, frequency, cycle time, litigation rates, reserve accuracy, and leakage) to identify trends, patterns, and opportunities for improvement.
• Own program-level performance, including audit readiness, bordereaux and reporting accuracy, and corrective action plans when programs fall short of carrier expectations.
• Drive operational efficiencies and process improvements through proprietary claim systems and automation.
• Develop an enhanced operating model for gig-economy claims focused on strategic priorities and performance.
• Advance and enforce clear, consistent, and compliant policies, procedures, and processes for claims handling across multiple programs and coverage structures.
• Lead and motivate a high-performing claims team focused on industry-leading service, providing guidance, mentorship, and technical expertise to claims staff and managers.
• Consult and advise on high-exposure, complex litigation, and coverage matters, including bodily injury, uninsured/underinsured motorist, and PIP exposures.
• Oversee related functions such as subrogation, total loss, and special investigations to maximize recovery and control loss costs.
• Ensure compliance with regulatory requirements, including state transportation network and delivery-platform insurance statutes, and maintain best practices.
• Collaborate with global claims departments and other…