North American Director of Revenue Operations

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As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us.

They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

As Arrive scales its North American commercial operations, we are looking for a Director of Revenue Operations to lead and elevate our North American Rev Ops function. This is a people-first, operationally hands-on leadership role for someone who is equally comfortable building a high-performing team as they are rolling up their sleeves on day-to-day execution.

Reporting directly to the Global Director of Revenue Operations, you will be the senior Rev Ops leader embedded in the North American region — owning team management, in-region stakeholder relationships, and the operational heartbeat that keeps our North American sales engine running. You will directly manage the North American Rev Ops team, including a Senior Revenue Operations Manager, and will serve as the key conduit between regional field needs and global Rev Ops strategy — surfacing trends and observations from the region, and partnering with the Global Director of Rev Ops to ensure North American processes stay aligned with our broader global approach.

• Own the day-to-day management of the North American Rev Ops team, providing the structure, coaching, and hands‑on support that helps each person grow — building capability and productivity from the ground up.

• Develop each team member through ongoing coaching, performance management, and career growth planning.

• Identify opportunities to streamline GTM operations processes and improve tooling adoption, working with the team to turn insights into scalable, repeatable ways of working.

• Foster a culture of operational excellence, accountability, and continuous improvement within the team.

• Serve as the day-to-day operational owner for North American Revenue Operations, ensuring consistent execution across pipeline management, forecasting, CRM hygiene, and reporting cadences.

• Be the primary point of contact for North American sales leadership — understanding field needs, diagnosing operational friction, and driving rapid resolution.

• Oversee the North American cadence of pipeline reviews, QBRs, and forecast calls in alignment with global Rev Ops rhythms.

• Continuously streamline GTM operations processes across the region, simplifying workflows and improving tool adoption to drive greater efficiency for sales teams.

• Act as a trusted operational advisor to North American Sales leadership, translating field insights into structured operational improvements.

• Gather feedback directly from in-region stakeholders and translate it into clear, actionable next steps for improving processes.

• Partner closely with Marketing, Finance, Customer Success, and Product to ensure cross-functional alignment across the North American go‑to‑market motion.

• Identify needs and signals from the field and escape or translate them into actionable recommendations for the Global Director of Rev Ops.

• Work closely with the Global Director of Rev Ops to ensure North American processes stay aligned with global Rev Ops strategy, serving as the translation layer between what the…