Operations Manager Operations Manager Marsden South VIEW

Operations Manager / Atlanta Marsden South

Address Atlanta, GA, US

Compensation $65,000.00 - $70,000.00/year

Schedule Full time

Job Type Permanent

Highlights

• Minimum of 3 years management experience required
• Minimum of 3 years in the commercial janitorial industry preferred
• Ability to operate a Microsoft Windows-based computer

Description

Job Summary

The Operations Manager is responsible for Safety, Quality, Cost, Delivery & Morale metrics, and related activities in their assigned area/with their assigned book of business. The position develops and maintains relationships of trust with property management/client contacts at all assigned accounts. The Operations Manager ensures that job duties/tasks within the geographical area are completed each day. Daytime business hours.

Key Responsibilities

Safety:

• Creates safety awareness in others by example, training and frequent use of safety briefings or similar interactive communication
• Maintains a safe work environment, free from hazards
• Identifies unsafe work behaviors and provides corrective training or recommends process improvements to minimize risk of injury
• Identifies site-specific safety hazards and develops appropriate safeguards whenever necessary to minimize risk of injury
• Determines and issues appropriate disciplinary action in situations involving violations of safety policy or procedures

Quality & Customer Service:

• Creates customer relations that build contract compliance and high customer retention.
• Develops and maintains customer relationships through a scheduled program communicating with all property managers/clients within the assigned accounts by phone and in person.
• Handles all customer correspondence related to changes in the building budgets and staff to include letters, email, fax, voicemail, telephone contact, etc.
• Responds to customer complaints by coordinating the activities of area managers and their staff.
• Conducts quality audits and monitors quality and customer retention metrics.
• Ensures that proper manual, data sheets, and account-specific documents are available at all assigned accounts.
• Assists with accounts receivable as needed.
• Responsible for budget of defined accounts.
• Manages hourly labor within budget.
• Reviews and manages all overtime.
• Ensure expenses are ramped up or down as appropriate with expected revenue.

Delivery/Employee Management & Hiring Responsibilities:

• Leads operational execution of company procedures to meet customer expectations and deliver on gross profit goals
• Partners with Talent Acquisition to ensure all accounts are staffed per operating plans; participates in local recruiting events as applicable.
• Interviews and recommend supervisory and management staff for positions within the assigned area.
• Conducts weekly operations staff / training meetings with all area managers in the assigned area.
• Assign tasks to associates and inspect completed work for conformance to standards.
• Reviews and approves employee time records.
• Communicating regularly with employees and holds employees accountable, applying disciplinary procedures and partnering with Human Resources, as necessary.
• Maintains employee roster, timely submitting terminations or other data changes.

Morale/Employee Development Responsibilities:

• Identifies and mentor’s associates to develop Marsden’s next generation of leaders
• Actively develops supervisory and management staff to prepare for corporate growth; major responsibility in this area involves advancing associates along Marsden’s STEPS Career Path program.
• Identifies and Mentors High Potential employees.
• Employs tactics to retain employees; monitors 60-day retention and other metrics.
• Trains/mentors area managers and account managers for all job positions within the assigned area.

Skills and Qualifications

• Computer…