Account Operations Lead - Loreal - JD

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content.

Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai , and Shanghai , we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

The Team Manager Lead plays a pivotal role in establishing structure and driving operational efficiency within our client's digital asset management system.

Youareresponsible for overseeing andleadinga dynamic team engaged in various operational and content-related activities, coordinating dataandreporting.

This role supports a global company where leadership, customer service, governance, and process optimization are crucial.

The primary focus will be on ensuring seamless day-to-day operations, implementing processimprovementsand training, and assuring cross-hub collaboration. The role requires effective leadership, strategic thinking, and excellent communication skills.

A proficient and inclusive leader adept at balancing both people and results, fostering a cohesive team driven toward achieving objectives. They excel in fostering global collaboration, working closely with otherteam leadstoestablishclear guidelines and goals aimed at achieving commonobjectivesand ensuring global standardization.

They effectively report upand partner withthe Global Operations Manager (London) and Project

Lead (Mumbai), ensuring streamlined reporting and operations against Service Level Agreements (SLAs), whilemaintainingstrong rapport and feedback loops withteam.

By embedding ICP’s core values—
Curiosity, Collaboration, Adaptability, Focus, Creativity, Trust, and Inclusivity —into their leadership and management approach, they will not only succeed in this role but also help foster a positive culture and drive the continued growth of the organization.

• Leadday-to-day team operations, including training, shared inbox management, content ingestion, and documentation, to ensure smooth functioning across three workflows.
• Proactively lead the team of 10 in Atlanta and Mexico ensuring the team receives active support with their tasks andtimelytrainings whenever needed.
• Ensure team members are well-trained, motivated, and aligned with organizational goals,creatingaproductiveand positive work environment.
• Provide strong leadershipnurturingcross hubcollaborationand task distribution.
• Collaborate and liaise with London andIndia
  
  Hub Leads toalign on smooth functioning ofdaily operations.
• Provide exceptional communication of wins,opportunities,and risks operationally to the team, and whenrequiredmanagecommunicationto the client.
• Work with leads across the hubs on workflow unification promoting collaboration between the time zones.
• Ensure the team meets the deadlines and produces high quality outputs.
• Directly manage a team of 5 brand asset managers and aid in management of their direct reports (5).
• Own globally visible reports and ensure clear and timely data inputs from the team.

• Identify unique ways to organize and manage thedaily digital asset upload with the team.
• Identify opportunities for process optimization and streamline…