Franchise Training Program Manager

As we continue to grow, our strategies have set us up for success to be the top offering in Chicken Fingerz, Boneless Wings, and Zalads. We’d love to have you as part of our team!

• Medical, Dental, and Vision Insurance
• Company-Paid Disability, Critical Illness, and Basic Life Insurance
• 401K with Company Match
• 50% Off Meal Discount at Company-Owned Locations
• Parental Leave
• Child Care Assistance
• Education Assistance Program
• PTO and 9 Company Holidays + 2 Floating Holidays

The Franchise Training Program Manager is responsible for the successful execution, consistency, quality, and continuous improvement of the company’s franchisee training programs. This role oversees the initial training experience for new franchisees and their management teams, manages the network of certified training facilities, monitors individual trainee progress, and continuously improves manager training programs to ensure franchise management teams meet established training milestones and readiness requirements.

The Franchise Training Program Manager also manages the company’s Franchisee Manager Training Program, which enables qualified franchisees to train and certify their own restaurant management teams. This includes evaluating franchisee readiness to participate in the program, onboarding and supporting designated Organization Training Managers (OTMs), delivering OTM certification training at the Support Center and monitoring program performance through Learning Management System (LMS) reporting.

This role serves as a key connection point between franchisees, trainees, certified training facilities, OTMs, Field Operations and Learning & Development. The position requires strong program management, relationship management, data analysis and accountability skills, as well as the ability to use LMS reporting to identify training progress, gaps and opportunities for coaching and intervention.

The ideal candidate combines knowledge of restaurant operations, instructional design and adult learning with strong organizational skills and the ability to influence and hold stakeholders accountable across a geographically dispersed franchise network.

Essential duties may include but are not limited to the following:

• Manage the initial training experience for new franchisees and their management teams, including training curriculum, training plans, tools, schedules, assignments, milestones, assessments and certification requirements for each manager role.
• Serve as the primary training point of contact for trainees, maintaining regular communication with trainees and training facility managers to monitor progress and address barriers.
• Monitor trainee progress against established Manager Training Program criteria and proactively identify and elevate trainees who are at risk of falling behind.
• Partner with franchisees, Operations and training facility leaders to resolve training issues and ensure trainees successfully complete program requirements on time.
• Lead the design and ongoing maintenance of training plans for non-traditional restaurants, tailoring them to each venue’s menu and dayparts, layout, equipment, staffing, hours, service channels, technology and partner requirements.

• Manage the network of certified training facilities, including identifying, evaluating, onboarding, certifying and supporting new facilities.
• Conduct periodic audits and performance reviews to ensure facilities consistently meet training standards, program requirements and quality expectations.
• Monitor facility performance, trainee outcomes, capacity and compliance; develop action plans and provide coaching when standards…