Director, Conversational AI Design & Strategy
Listed on 2026-10-18
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Management
AI Business & Operations
Delta Air Lines, Inc. is seeking a Manager, Conversational AI Design to lead a team responsible for crafting customer-centric conversational experiences across chat and emerging AI-powered channels.
The role focuses on establishing strategy, governance, and operational practices that align with customer needs and brand expectations. You will partner with Product, Engineering, Experience Design, and Research to drive prioritization and successful delivery, while leveraging analytics to
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