Service Management Lead: Incident & Monitoring Excellence
Listed on 2026-10-18
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Management
Change Management, IT Specialist -
IT/Tech
Change Management, IT Specialist
Western Union is seeking an experienced Manager, Service Management to lead Monitoring, Event Management and Incident Management for the West Region ITSM organization from Atlanta. You will own strategy execution, policy implementation, process design, governance, and continual improvement across multiple teams and partners.
You will work with engineering, cloud, and operations to improve signal quality, reduce alert fatigue, and ensure service restoration with clear ownership and escalation.
This role, Service Management Lead:
Incident & Monitoring Excellence at Western Union, could be your next move.
Are you ready to take on the Service Management Lead:
Incident & Monitoring Excellence role at Western Union?
We would love to welcome a new Service Management Lead:
Incident & Monitoring Excellence to our team in Atlanta, GA, United States.
For the Service Management Lead:
Incident & Monitoring Excellence position at Western Union, we are reviewing applications now.
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