FSO, TC - Process Solutions & Automation, Technology Strategist - Senior Manager

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The Process Solutions and Automation practice at EY is seeking a highly accomplished Senior Manager to lead large-scale business transformation engagements for financial services clients. This leadership role is responsible for helping organizations reimagine and optimize end-to-end operations through process excellence, intelligent automation, Generative AI, and emerging AI-enabled technologies.

As a Senior Manager, you will serve as a trusted advisor to C-suite executives and senior business leaders, helping clients define transformation strategies, develop enterprise-wide operating models, and execute complex transformation programs that deliver measurable business value. You will lead multidisciplinary teams, oversee delivery portfolios, contribute to practice growth, and play a key role in developing EY talent and market offerings.

The ideal candidate brings deep expertise in banking, insurance, wealth and asset management, or capital markets operations, along with substantial experience leading enterprise transformation initiatives, automation programs, and AI-enabled innovation efforts.

This will be a full-time opportunity for a suitable candidate with an expectation of 50% domestic travel and up to 10% international travel as required.

At EY, you will have an opportunity to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. EY is counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

• Shape client strategy for leveraging Pega Platform, Pega Customer Decision Hub (CDH), Pega GenAI Blueprint, Intelligent Automation, Generative AI, Agentic AI, Process Mining, and other emerging technologies to drive enterprise transformation.

• Lead the assessment, design, and implementation of Pega-based workflow, case management, customer engagement, and business process orchestration solutions that improve operational efficiency, controls, compliance, and customer experience.

• Advise clients on Pega operating model design, Center of Excellence ( CoE ) development, governance frameworks, reusable component strategies, and enterprise-scale adoption roadmaps.

• Collaborate with technology, architecture, and data leaders to integrate Pega solutions with core banking, insurance, wealth management, capital markets, and enterprise platforms.

• Guide the identification and prioritization of automation and AI use cases leveraging Pega's low-code architecture, workflow automation, decisioning, and AI-powered orchestration capabilities.

• Lead the design of future-state business architectures, target operating models, and Pega-enabled transformation strategies, including case management, workflow modernization, service operations, and customer journey transformation.

• Assess current-state business processes and identify opportunities to leverage Pega BPM, workflow automation, case management, decisioning, and customer engagement capabilities to eliminate inefficiencies and improve business outcomes.

• Define enterprise standards, governance models, and implementation frameworks supporting scalable Pega delivery across business and technology organizations.

• Oversee large-scale Pega transformation programs, ensuring successful solution architecture, delivery…