Assistant Manager Retail Hawks Team Store

Atlanta, GA, United States

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Retail Assistant Manager will play a critical role in elevating fan experiences, supporting store performance, and strengthening the fan connection at the venue level.

The Assistant Manager supports the General Manager in the day-to-day execution of store operations — including sales performance, fan engagement, merchandising standards, and shift-level team leadership — and steps in as Manager on Duty as needed. This role helps build and develop a high-performing team through hands-on coaching and consistent feedback, while fostering a culture of accountability, inclusion, and exceptional service.

The Retail Assistant Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

• Partners with the General Manager on scheduling, team engagement, and building a positive store culture that supports consistent execution across all shifts.
• Collaborates with cross-functional partners to align on operational standards, event readiness, and business priorities during high-volume periods.
• Coaches and develops associates through real-time, on-the-floor feedback and shift-level performance management.
• Assists with onboarding and training new team members on systems, standards, and expectations, ensuring a strong foundation for consistent performance.

• Delivers exceptional fan experiences by modeling brand standards and service expectations on the sales floor.
• Uses fan feedback and day-to-day observations to identify opportunities that improve the store experience.
• Resolves escalated fan concerns effectively and empowers associates to make sound, fan-first decisions.
• Adapts the team's approach during game days and special events to maintain a high-quality fan experience under elevated demand.

• Identifies opportunities to streamline daily processes and improve team efficiency.
• Brings ideas forward to the General Manager for improving fan experience and store performance.
• Adapts quickly to shifting priorities during high-volume periods, game days, and special events.
• Demonstrates curiosity and a solutions-oriented mindset when navigating operational challenges on the floor.

• Supports the General Manager in executing daily operating procedures, opening/closing routines, and merchandising standards.
• Monitors sales performance and key shift-level metrics, adjusting team focus to help meet daily and weekly goals.
• Assists with inventory accuracy, loss prevention practices, and adherence to company policies and procedures.
• Serves as Manager on Duty in…