Senior Director of UX

## Senior Director of UXApply:
US - GA - Atlanta:
Full time:
Posted Today:
R-147611
** Job Description

Summary:

** The Coca-Cola Company is building a modern product organization for a business that operates at extraordinary scale. Our ambition is not simply to digitize existing work. We are building the products, platforms, and intelligent capabilities that will shape how Coca-Cola serves customers, accelerates growth, and operates in the future.

That means designing products that help customers do business with us more seamlessly, give sales and service teams better insight and decision support, and connect the workflows and data behind a complex operating system. The work spans customer experience, service enablement, sales experience, operations, and growth—with opportunities to build entirely new capabilities in areas like personalization, automation, AI-assisted workflows, and decision intelligence.

The role is a senior design leader in our North America UX practice, reporting into the Head of Product Design & Research. This is a hybrid role: you will lead and grow a team of designers while staying moderately hands-on in the work—a player-coach who models the craft they expect from others. Where Staff Designers drive strategy and craft across multiple product areas, the role operates at the Pillar level: co-owning the end-to-end experience vision with the Head of Design, setting design direction that spans the ecosystem, and serving as the standard-bearer for what great looks like across every team.

You will work in close partnership with the Head of Product Design & Research, Staff Designers, and UX Research to deliver best-in-class experiences for a wide range of internal users—the sales, service, finance, and revenue operations teams who run the business every day—as well as the customer-facing experiences through which the world does business with Coca-Cola.  
** Scope and Impact*
* • Portfolio-level experience direction across our digital product ecosystem—ensuring customers, sales and service teams, and operational users experience one coherent whole rather than a collection of tools
• Digital enterprise and consumer experiences across Coca-Cola’s global brand portfolio
• Sales, service, and operational tools used by the teams who run the business day to day
• A growing team of product designers whom you will participate in hiring, leading, and developing
• The design system and experience architecture that give our products coherence at scale, in partnership with the Head of Design
• AI-enabled and intelligent product experiences, as personalization, automation, decision support, and agentic capabilities are integrated across our platform
• The design practice itself: in partnership with the Head of Design, define and refine how we work, how we grow designers, and how design earns influence across the organization  
** Responsibilities
* * Co-Own the Experience Vision
• Partner with the Head of Product Design & Research to define and evolve the end-to-end experience vision for the portfolio
• Translate that vision into portfolio-level design direction, frameworks, and principles that empowered product teams can execute against
• Champion simplicity, coherence, and usability across the portfolio, reducing fragmentation across journeys, tools, and workflows
• Translate complex, interconnected workflows into simple, human-centered experiences that create measurable customer and business value  Lead and Grow the Team
• Hire, manage, and develop a team of product designers, building a bench of talent as the practice scales
• Set clear expectations, give direct and generous feedback, and own performance, growth, and career development for your team
• Create the conditions for great work: clarity of…