Returns Specialist
Listed on 2025-12-07
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Manufacturing / Production
Material Handler
Job Summary
The primary function of the returns specialist is to accurately verify, record and transact all incoming product returns, in an expedient, safe and efficient manner. This includes unloading items from carriers, visual inspection of packaging, transact receipts, unpacking and reboxing, verifying and recording incoming material to support customer returns/RMAs and collaborating with the Customer Care team. This position is responsible for all aspects of RMA receiving for the Technical Service group and includes fostering good working relationships with TSG personnel and the Customer Care department to resolve shipping and receiving discrepancies timely, efficiently and accurately.
The hours for this position are Monday-Friday 6:50am-3:30pm working out of our Costa Mesa, CA warehouse.
Key Tasks & Responsibilities (Essential Functions)- Work directly with Customer Care team to address and resolve discrepancies with returned product (missing RMA number, incorrect serial number, different model assigned to the RMA or other issues). Holding weekly follow-ups meetings / discussions with key members of that team to work on continuous improvement and further implement lean methodologies into the role and department.
- Unpack, verify and receive RMA’s (return for credit, advance replacement, return for service) for the Technical Services Group based on how they are assigned. Dispose of trash and recyclable materials upon unpacking. This requires having a keen attention to detail to ensure returns are received properly according to the type of return.
- Ensure incoming deliveries are accurately transacted into proper location depending on disposition. Proactively reporting damages or other issues to necessary internal teams to have so they can be resolved in a timely manner.
- Unload carrier trucks on a daily basis.
- Regularly back up department with shipping and packout as needed. Cross train in other areas of the warehouse based on the needs of the business. Perform other duties as assigned by manager.
- High School Diploma Required, AA Degree a plus
- 3+ years warehouse experience, forklift, Oracle knowledge or other ERP knowledge
- Ability to work out of our Costa Mesa, CA office
- Ability to work Monday - Friday 6:50am-3:30pm
- Able to work with little or no supervision in this role.
- Strong follow up skills
- Previous RMA experience
- Basic to intermediate computer skills including Microsoft Office (Word, Excel, Outlook)
- Ability to lift up to 60 pounds on a regular basis
- Professional and well developed oral and written communication skills, good interpersonal skills, strong organizational and time management skills
- Oracle or other ERP knowledge preferred
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at , select option
4. Please clearly indicate what type of accommodation you are requesting and for what requisition.
Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
Job Segment: Machinist, Shipping and Receiving, ERP, Database, Oracle, Manufacturing, Operations, Technology
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