RMA- Repair​/Refurbishment Tech

SHORT

DESCRIPTION:

Receives, inspects, tests, and repairs customer returns to the component level in a prompt and timely manner.

Experience working with customers handling return, repairing, and distribution of customer product.

• Receive and inspect customer returns per process.
• Data entry in spreadsheets and databases.
• Communicate with customer at a technical level via email and web application.
• Manage transactions through ERP systems and or other web based systems
• Mechanical disassembly/reassembly of customer units down to the PCB level.
• Troubleshoot and test customer products to the component level using digital multi-meter, power supplies and customer testing system as required on the path to diagnosing and repairing product
• SMT Soldering of components using a hot air rework station and soldering iron on customer equipment.
• Research inconsistencies and correcting if necessary.
• Ability to lift up to 25 pounds required.
• Operate within standard operating procedures as defined in the business’s production manuals.
• Consistent follow up on unresolved warranty and out-of-stock issues.
• Flexibility to work on special returns
• Multitask multiple projects.
• Other duties as assigned.