Associate Director, Accelerator Operations

Job Title
:
Associate Director, Accelerator Operations

Team
:
Product

Location
:
In-Person in Atlanta (GA), Chicago (IL), or New York City (NYC)

Employment Type
:
Full-time

Start Date
: ASAP

Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.

We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students followed by support that lasts through graduation.

Together, our ambition is to help rebuild the middle class and revitalize the American Dream.

To learn more, take a look at Braven’s Jobs Report.

In order to achieve its ambition of serving 80, Fellows over the next decade, Braven is hiring an Associate Director, Accelerator Operations, to own and evolve the systems and processes that enable seamless Accelerator delivery across all sites.

As a member of Braven’s Product Team, you will scale our program operations and ensure consistent, effective implementation of Accelerator, our credit-bearing course, across all sites while maintaining high standards of quality, efficiency, and program fidelity. You will serve as a key partner to regional and central colleagues, facilitating seamless operations, driving continuous improvement, and contributing to the achievement of strong Fellow outcomes.

This role offers the opportunity to lead and evolve multiple operational work streams that enable successful Accelerator delivery, such as systems design, process improvement, data management, training, and stakeholder experience. Over time, the portfolio may expand or shift based on organizational priorities, providing room for growth and cross-functional collaboration.

As a member of the Program Operations team, you’ll play a critical role in designing and managing the systems and processes that support Braven’s ambitious growth, ensuring that every Fellow, Leadership Coach, and partner experiences a smooth and high-quality Accelerator journey.

This role reports directly to the Senior Director, Accelerator Operations.

Lead Central Accelerator Program Operations (40%)

• Provide strategic and operational oversight of key Accelerator work streams to ensure seamless, consistent, and high-quality program delivery across sites.
• Oversee and continuously improve critical workflows that enable program success, balancing quality, scalability, and user experience.
• Develop and maintain clear documentation, SOPs, and escalation protocols that guide regional and central users.
• Facilitate quality assurance practices to monitor fidelity, surface risks, and identify opportunities for continuous improvement.

Design and Manage Scalable Program Systems (30%)

• Build and refine tools, templates, and systems that drive efficiency, standardization, and operational excellence across Accelerator functions.
• Serve as a product owner for one or more operational areas, ensuring systems are well-designed, maintained, and responsive to evolving needs.
• Track key operational metrics and implement feedback loops to improve process effectiveness and stakeholder experience.

Enable and Support Cross-Functional Teams (20%)

• Lead onboarding, training, and ongoing capacity-building for teams using Accelerator operational systems.
• Serve as a thought partner and go-to resource for regional and central staff, providing clarity and troubleshooting support.
• Develop scalable, self-serve learning resources and guidance to sustain high-quality program delivery as Braven grows.

Drive Continuous Improvement and Special Projects (10%)

• Analyze data, trends, and feedback to identify opportunities for innovation and increased efficiency across Accelerator operations.
• Collaborate with cross-functional partners (e.g., Systems, Product Ops, Volunteer, and External Affairs) to enhance the user experience and strengthen infrastructure.
• Contribute to broader Braven initiatives that advance operational excellence and enable long‑term growth.

• Education:
  
  Bachelor’s degree or equivalent experience
• Experience:
  
  4+ years in program, project, or…