Thermodynamics Support Engineer

Auto Store™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. Auto Store uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations. We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies.

Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With Auto Store™, brands gain speed, efficiency, and improved workplaces. And much more floor space. Auto Store – moving things forward.

We are now seeking a self-driven and analytical Thermodynamics Support Engineer to join our Climate Controlled Systems team. In 2024, Auto Store launched the world's first combined frozen & chilled robotic warehouse system, enabling dual temperature storage of goods inside our unique robotic cube system. As a Thermodynamics Support Engineer at Auto Store, you'll work with a growing team supporting this and related solutions throughout their lifecycle, helping customers, partners, and internal stakeholders maximize the value and performance of our Multi-Temperature Solution product portfolio.

• Act as a technical subject matter expert for Auto Store's Multi-Temperature Solution product line, supporting customers, integrators, and internal teams throughout sales, implementation, and operational phases.
• Provide technical guidance and solution support for refrigeration and frozen warehouse applications, ensuring optimal performance, reliability, and energy efficiency.
• Collaborate closely with Commercial, Customer Success, Product Management, and Engineering teams to employ solutions that meet customer requirements while balancing performance, cost, and operational needs.
• Support customer engagements including technical presentations, workshops, solution reviews, and training.
• Conduct training programs and technical education for customers, distributors, installation partners, and internal teams.
• Conduct site visits, inspections, commissioning support, and operational assessments to ensure installations meet Auto Store standards and customer expectations.
• Analyze field performance data, investigate customer-reported issues, and coordinate with engineering teams to identify and implement improvements.
• Support the development of technical documentation, best practices, operating procedures, and training materials.
• Contribute to continuous product improvement by providing structured feedback from customer installations and market requirements.
• Some travel will be required.

• Strong knowledge of thermodynamics and refrigeration principles, with a focus on system performance, reliability, and operational excellence.
• Experience with in refrigeration, HVAC, cooling systems, industrial thermal solutions, technical support, field engineering, commissioning, or a related field.
• Ability to communicate complex technical concepts clearly to customers, partners, and non-technical stakeholders.
• Experience working across multidisciplinary teams including Mechanical, Electrical, Software, and Commercial functions.
• Strong customer-facing skills with the ability to understand customer needs and translate them into practical technical solutions.
• Comfortable delivering technical training, presentations, and workshops.
• Analytical mindset with strong problem-solving and troubleshooting capabilities.
• Bachelor's degree in Mechanical Engineering, Physics,…